Telstra Retail: Full Time Customer Service & Sales Consultant WARRINGAH MALL
Telstra · AU
25 days agoImpress employers and recruiters.
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About the Role
As a Retail Consultant, you will provide frontline support by assisting customers with product selection, service activation, and troubleshooting basic issues. You will create positive experiences through effective communication and adherence to retail standards. This role demonstrates foundational autonomy and contributes to customer satisfaction and store performance.
Responsibilities
- Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
- Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
- Use consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
- Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.
Requirements
- Great Communication Skills: You’re a natural at connecting with people and making their day better.
- Solution-Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer.
- Sales Drive: You’re motivated to achieve (and exceed!) sales targets and KPIs.
- Passion for Learning: You’re eager to grow and develop your skills in a dynamic environment.
- Resilience and Positivity: You have a can-do attitude, even when things get busy.
- Customer-Facing Experience: Previous experience is a plus but not required—bring your enthusiasm and we’ll teach you the rest!
Skills
- Consultative selling
Location
- WARRINGAH MALL
Work Type
- Permanent
- Full Time
Salary/Compensations
- $73,550.00 per year
Benefits
- 12% superannuation included
- 30% off Telstra services and exclusive offers with over 240 brands and partners.
- 16 weeks of paid parental leave
- Telstra Extra Day Off
- Gender affirmation leave
- Cultural Leave
- Blood Donor Leave
- Ability to purchase up to 4 weeks of additional leave.
- Flexible working hours
- Supportive approach to parental leave
- Performance rewards
- Range of recognition programs to celebrate your success.
About the Company
- At Telstra, we’re more than just a leading telecommunications company—we’re where passion meets purpose.
- As a Retail Customer Service & Sales Consultant, you’ll have the opportunity to work for an iconic Aussie brand that’s been connecting Australians for generations.
- You won’t just be a friendly face in-store—you’ll be the trusted expert who helps customers find tech solutions that enhance their lives.
- This is your chance to make a meaningful impact by bringing our purpose to life: to build a connected future so everyone can thrive.
Equal Opportunity
- When you become part of the Telstra team, you’re joining a brand that celebrates diversity and inclusion.
- We welcome applications from people of all backgrounds, abilities, and experiences, and we strive to create a workplace where everyone is respected, valued, and can thrive.