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About the Role
Serena & Lily is seeking Associates/Design Advisors for the Del Mar, CA Storefront. Design Shop Advisors are responsible for creating a best-in-class client experience through a superior commitment to sales and service. This is a wonderful opportunity to work in a customer focused and design driven environment. The ideal candidate will act as a brand steward, and enjoy cultivating relationships with clients through exceptional service and design support.
Responsibilities
- Embody and operate by the Serena & Lily Brand Ethos (Innovation, Style, Integrity, Optimism, Expressiveness, Confidence, Courtesy & Appreciation)
- Act as brand steward in all interactions with Clients, Designers, Vendors and Co-workers
- Create a warm, welcoming, inspiring on brand client experience
- Provide relevant design advice, product knowledge and product recommendations both in store and through virtual design appointments to ultimately contribute to brand sales goals
- Resolve client needs quickly through swift communication and partnership from leadership
- Drive customer retention and loyalty through order and quote follow up
- Assist in receipt of shipments, transfers, as well as merchandising; ensure selling floor is adequately presented and stocked to brand standard
- Proactively clientele using S&L leads to provide an enhanced customer experience for all customers including members of our Trade Program
- Other tasks assigned by Leadership
Requirements
- 1 year of retail or relevant sales experience in interiors/home furnishings, relevant retail brand or client service industry
- Excellent communication skills, willingness to engage with clients
- Proven ability to deliver excellent on brand client service standard and ability to demonstrate best practices
- Proven ability to sell, utilizing product knowledge, brand inspiration and design/décor
- Ability to use a MacBook for web navigation, email and Zoom
- A passion for the home design and ensuring an outstanding customer experience
- Willingness to ask questions and seek solutions; a self starter
- Ability to work in a team environment
- Strong sense of personal style
- Ability to process information and merchandise through computer system and POS system.
- Ability to freely access all areas of the store including selling floor, stock area, and register area.
- Ability to operate and use all equipment necessary to run the store.
- Ability to climb ladders.
- Ability to move or handle merchandise throughout the store generally weighing 0-50 pounds.
- Ability to work varied hours/days to as well as weekends and holidays
Skills
- 2 and 3-D rendering experience a plus
- MacBook navigation
- Zoom
Location
- Del Mar, CA
Work Type
- Full-time
- Onsite
Experience Level
- 1 year of retail or relevant sales experience
Salary/Compensations
- $24-28/hr depending on experience
- Eligible for a monthly team based incentive
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Basic life insurance
- 401k plan
- Fourteen days of PTO during the first year of employment
- Seven paid holidays throughout the year
About the Company
- Serena & Lily is a lifestyle and home furnishings brand.