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About the Role
Cyera is seeking a Program Manager, Identity Security - Customer Success to design, own, and optimize scalable programs that help customers adopt and gain lasting value from Cyera’s identity security solutions. This role serves as a key interface between Customer Success, Product, and Sales Engineering, balancing program management, content creation, and execution.
Responsibilities
- Design, develop, and maintain scalable Customer Success programs, including onboarding and adoption, across the identity security lifecycle.
- Own initiatives end to end, from concept and stakeholder alignment to content creation, delivery, and results tracking.
- Build readiness programs and learning paths that give CSMs working knowledge of identity security, including IAM, PAM, IGA, ITDR, and non-human and AI agent identities.
- Create clear, on-brand, visually engaging playbooks, presentations, and guides, ensuring consistent layout and branding across formats.
- Partner with Customer Success, Product, Product Marketing, and Sales Engineering to align programs with priorities, messaging, and launches, and relay customer feedback and adoption blockers.
- Track and report on program metrics, such as onboarding time, adoption, and CSM readiness, and iterate on program design.
- Manage timelines, approvals, and dependencies, and support content QA and version control.
Requirements
- 4+ years of experience in customer success, program management, enablement, or learning & development, preferably in cybersecurity or B2B SaaS.
- Proven track record designing and delivering programs that improve customer adoption or field performance.
- Working knowledge of identity security concepts, including IAM, IGA, PAM, SSO and MFA, and Zero Trust.
- Strong project and stakeholder management skills.
- Demonstrated visual design ability and proficiency in Google Slides, Canva, PowerPoint, or Adobe Creative Suite.
- Excellent communication and editing skills, and comfort with ambiguity in a fast-paced environment.
Skills
- Identity Security
- IAM
- PAM
- IGA
- ITDR
- Non-human identities
- AI agent identities
- SSO
- MFA
- Zero Trust
- Program Management
- Content Creation
- Stakeholder Management
- Visual Design
- Google Slides
- Canva
- PowerPoint
- Adobe Creative Suite
- Communication
- Editing
Location
- Remote
Work Type
- Remote
- Full-time
Experience Level
- 4+ years
Salary/Compensations
- $100,000-$130,000
Benefits
- Ability to work remotely, with office setup reimbursement
- Unlimited PTO
- Paid holidays and sick time
- Health, vision, and dental insurance
- Life, short and long-term disability insurance
About the Company
- Cyera is at the center of how the world adopts AI securely.
- Cyera's mission is to give enterprises the confidence to embrace AI safely.
- Cyera started by solving the hardest problem in data security: finding and securing data faster and more precisely than anyone thought possible.
- That foundation is now the essential AI trust infrastructure for the Fortune 1000.
- Hiring mission-driven talent to put leaders at the center of our story.