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About the Role
As a Client Care Specialist, you will be the first point of contact for individuals seeking legal assistance after an injury or accident. This role involves engaging in meaningful conversations, managing live chat inquiries, and performing administrative duties to ensure an exceptional client experience.
Responsibilities
- Speak with prospective clients over the phone and provide exceptional customer service.
- Respond to client inquiries via live chat and other communication channels.
- Complete administrative tasks to support the client intake process.
- Build trust and rapport from the first interaction.
- Listen carefully to understand each client's circumstances and needs.
- Gather accurate information while maintaining exceptional attention to detail.
- Provide reassurance and guide clients through the next steps.
- Work closely with legal teams to ensure a seamless client experience.
- Deliver every interaction with empathy, professionalism, and care.
Requirements
- Experience in customer service roles such as retail, hospitality, healthcare, banking, travel, insurance, professional services, or reception.
- Excellent communication and interpersonal skills.
- Confidence speaking with people from all walks of life.
- Ability to build rapport quickly and establish trust.
- Strong organizational skills and attention to detail.
- Ability to balance phone-based customer service, administration, and live chat inquiries.
- Confidence using multiple systems and managing competing priorities.
- Emotional intelligence, resilience, and the ability to remain calm under pressure.
- Proactive attitude with strong ownership and follow-through.
Skills
- Customer service
- Communication
- Interpersonal skills
- Live chat support
- Administrative tasks
- Attention to detail
- Empathy
- Professionalism
- Building rapport
- Problem-solving
- Time management
- Using multiple systems
Location
- Sydney CBD
Work Type
- Hybrid work flexibility (3 days in office, 2 days at home once established)
Experience Level
- Experienced customer service professional
Benefits
- Brand new, modern, state-of-the-art Sydney CBD office
- In-house café with professional baristas
- Structured onboarding, training, coaching, and ongoing professional development
- Genuine career progression opportunities
- Hybrid work flexibility
- Supportive, collaborative, and welcoming team culture
- Regular team and firm-wide social events
- Employee wellbeing initiatives and recognition programs
- Paid parental leave
- Two paid wellbeing days each year
- Discounted gym membership
- A paid birthday day off
About the Company
- Law Partners is Australia's largest specialist personal injury law firm, helping thousands of Australians every year get the compensation they deserve.
- We believe our people are our greatest asset and are committed to creating an environment where you can build a rewarding long-term career.