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About the Role
As the WoJo Production Specialist, you are responsible for becoming an expert in the finer tour details to provide a smooth and enjoyable tour experience. You will develop an understanding of all components and their timing, flow, budget, and quality. You will also support communication with these suppliers and working with our Tour Directors to execute our vision.
Responsibilities
- Support the allocation process of tour components both pre-tour and during tours in case of disruptions.
- Work proactively, collaboratively, and have solution-oriented interaction and communication with colleagues, stakeholders, and support functions.
- Be a specialist in the area of responsibility by knowing systems, processes, and compliance requirements.
- Continuously expand knowledge of the area of responsibility, including suppliers, logistics, tour codes, and itineraries.
- Review processes and approaches to continuously improve efficiency, quality, cost, and customer experience.
- Build and maintain deep local knowledge of the Japan tourism landscape and cultural institutions.
- Collaborate with regional and global teams to identify market opportunities and contribute to itinerary innovation and development.
- Collaborate with departments such as itinerary and budget management, tour director accounts management, finance, sales, travel, tour optimization, procurement, and the Regional Office in Kyoto.
- Ensure all contracts, bookings, invoices, and supplier communications are well-managed and that all safety and budget guidelines are adhered to.
- Create and keep updated all relevant documentation.
- Join at least three weekend shifts per year to support the emergency team with communication and problem-solving.
- Support operational issues which may arise on tour.
- Solve issues with minimal disruption, problem-solve with Tour Directors on the ground, and consult with Sales counterparts on appropriate service recovery if needed.
- Work closely with the Safety Incident and Response team to access safety issues and mitigate risk.
- Monitor customer evaluations and react appropriately.
Requirements
- Fluent in English and Japanese is a must.
- Bachelor’s degree or equivalent.
- Experience in travel, tourism, educational travel or online travel agency industry is preferred.
- Strong interest in the Japanese tourism industry.
- Passion for travel.
- Strategic mindset whilst actively engaged to run day-to-day sourcing priorities.
- Solution oriented, open-minded and driven.
- Comfortable in a fast-paced, dynamic environment.
- Strong communication, social skills and cultural awareness.
- Applicants must either be Japanese citizens or have the legal right to live and work in Japan.
Skills
- Relationship management
- Reactive
- Execution
- Customer Experience
- Willingness to travel
Location
- Tokyo
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- Bachelor's degree or equivalent
About the Company
- EF World Journeys is a subsidiary of EF Education First.
- Founded in 1965, EF (Education First) is a global association of education companies that shares a common mission of opening the world through education, offering language, academic, cultural exchange and education travel programs.
- EF is in the business of understanding.
- For 60 years, EF has been the leader in international educational programs and culturally rich travel experiences with the power to change how people think, feel and act.
- The programs delivered open the world to students and travellers in ways that challenge biases, overcome barriers, and pave the way for a more understanding world.
- EF operates in more than 50 countries, with offices in some of the world’s greatest cities.