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About the Role

The Housing Retention Specialist supports women in a Permanent Supportive Housing Program, managing a caseload to ensure housing stability, lease compliance, and long-term tenancy success using a strengths-based, trauma-informed approach.

Responsibilities

Maintain up-to-date records in the Apricot electronic health record, accurately documenting resident interactions, collateral contacts, progress toward housing retention goals, hospitalizations, housing stability plans, and other significant events.
Track and review progress toward housing retention and stability goals, updating plans every 3–6 months or as circumstances change.
Complete required assessments and evaluations (e.g., Self-Sufficiency Matrix) according to program schedule.
Document interventions related to eviction prevention, arrears resolution, lease compliance, and conflict mediation.
Participate in case conferencing, interdisciplinary team meetings, and housing committee reviews to ensure coordinated, informed decision-making.
Conduct housing stability assessments within 72 hours of move-in and develop individualized housing retention plans within 30 days, identifying resident-led actions and staff interventions to maintain tenancy.
Engage residents in monthly face-to-face meetings (minimum), with increased contact for higher-risk situations.
Facilitate timely referrals to internal services (e.g., Economic Empowerment) and external resources that promote tenancy preservation, financial stability, and overall wellbeing.
Secure and maintain necessary consents/authorizations for the release of information to coordinate services.
Assist residents in accessing income supports, employment, entitlements, and other resources that reduce housing risk.
Provide guidance on lease obligations, apartment care standards, and conflict resolution to promote a positive tenancy record.
Actively participate in weekly case conferencing to review resident stability, problem-solve housing risks, and coordinate interventions.
Share responsibility for residents’ housing stability by ensuring continuity of services and knowledge transfer within the team.
Apply a strengths-based, trauma-informed, and culturally responsive approach in all resident and staff interactions.
Contribute to a team culture that emphasizes shared accountability, peer support, and solution-focused communication.
Provide coverage and support for fellow housing retention team members as needed.
Build and maintain partnerships with landlords, housing placement agencies, legal aid organizations, and community providers to expand housing stability resources.
Conduct at least one collateral contact per month per resident to align services and support tenancy preservation.
Obtain necessary records from hospitals, courts, and external agencies to address issues impacting housing stability.
Refer residents to appropriate community resources to address underlying factors that could threaten tenancy.
Represent the program and organization with professionalism and integrity at all times.

Requirements

Minimum two years' experience with vulnerable adult populations.
Residential or supportive housing experience strongly preferred.
Valid NYS Driver’s License or ability to obtain within 3 months.
Ability to adjust to changing circumstances, whether related to the needs of the residents or program.

Skills

Strong documentation and electronic health record skills.
Good organizational, time management, and communication skills, verbal and written.
Good at assessment, SMART goal development, advocacy, and solution focused problem solving.
Knowledge of counseling and social service resources in Westchester County.
Knowledge of strengths-based approaches, trauma-informed care, harm reduction, and housing-first models.
Ability to work effectively as part of a collaborative team.
Culturally responsive communication and interpersonal skills.
Use strength to lift items needed to perform the functions of the job.
Sit and stand for required periods of time.
Speak and hear.
Use close vision, color vision, peripheral vision, and depth perception along with the ability to focus vision.
Communicate effectively in English, using proper grammar and vocabulary.
Reach with hands and arms and use hands and fingers to manage objects and operate tools, computers, and/or controls.

Location

Westchester County

Work Type

Full-time

Experience Level

Minimum two years' experience

Education Level

High School Diploma required
Bachelor's degree in social work or related field preferred
CASAC or CASAC-T a plus

Salary/Compensations

$50,000-$58,000 commensurate with experience and qualifications