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About the Role

This role focuses on maintaining and improving business processes and related systems for sales and marketing users. You will act as a key liaison between Japanese users, Global Process Owners, and IT teams to drive process compliance, data quality, operational excellence, and smooth adoption of new features and solutions.

Responsibilities

Manage and support tools for Sales Forecast, Marketing Planning, Sample Management, and Distributor Interface as the Japanese process owner.
Promote adherence to global standards, policies, and governance requirements.
Collaborate with Global Process Owners and IT teams to resolve business process and system issues and drive continuous improvement.
Ensure data quality through data validation, exception monitoring, and proactive issue prevention.
Analyze root causes and drive corrective actions in collaboration with Data Owners and relevant departments.
Monitor and report on KPIs and metrics related to data quality and process compliance.
Plan and conduct onboarding and change-related training for Japanese users.
Maintain and update training content, including user guides, knowledge articles, and FAQs.
Support the adoption of new processes, tools, and system functionalities.
Gather Japanese user feedback to understand business needs and identify improvement opportunities.
Share Japanese best practices and contribute to global process improvements.
Represent Japan in global meetings and cross-functional projects.
Support global business process and system transformation projects.
Coordinate and drive Japanese pilot user activities, UAT, training, and rollout.
Ensure smooth adoption and stable operation of new features and solutions.

Requirements

Minimum 3 years of experience in Sales Operations, Revenue Operations, or related roles within a multinational B2B manufacturing industry.
Experience in operating sales and marketing processes, improving data quality, and resolving cross-functional business issues.
Strong facilitation, training, and communication skills with experience creating user training content for diverse audiences.
Excellent stakeholder management skills to effectively collaborate across departments, regions, and cultures, influencing stakeholders.
Experience in the semiconductor industry is a plus.
Experience in change management, business improvement, or project management is a plus.

Skills

Native level Japanese
Business level English (TOEIC 750 or equivalent)
Flexibility to work across multiple time zones and in diverse cultural environments
High proactivity and ability to drive tasks autonomously
Excellent self-management and prioritization skills

Location

Japan

Work Type

Full-time

Experience Level

Senior Staff Specialist

Education Level

Technical college or university degree or higher

About the Company

Global leader in semiconductor solutions for power systems and IoT.
Enables game-changing solutions for green and efficient energy, clean and safe mobility, and smart and secure IoT.
Drives innovation and customer success while caring for and empowering employees.
Focuses on decarbonization and digitalization.

Equal Opportunity

Strives to create the best Infineon for everyone by embracing diversity and inclusion.
Welcomes applicants for who they are.
Offers a workplace built on trust, openness, respect, and equal opportunity.
Hiring decisions are based on skills and experience.
Encourages applications even if not every requirement is met.
Provides accommodations during the interview process upon request.