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About the Role
As Brand Ambassador, you bring the Kylie Cosmetics brand to life at Selfridges, delivering standout service, high-impact artistry, and commercial performance. You play a critical role in driving sales while representing the brand with energy, authenticity, and confidence, combining strong selling skills with make-up expertise to create engaging experiences that excite customers and build long-term brand love.
Responsibilities
- Achieve individual sales targets while delivering Coty KPIs
- Deliver Coty’s customer service ceremony with every interaction
- Perform make-up and skin consultations that drive conversion and loyalty
- Build genuine customer relationships through confidence and approachability
- Consistently upsell while maintaining an engaging, premium experience
- Act as a true Kylie Cosmetics brand ambassador, protecting brand equity at all times
- Stay up to date with We Live Beauty and mandatory Coty Academy training
- Execute merchandising guidelines across permanent and promotional space
- Maintain strong awareness of brand performance, competitors, and trends
- Support customer eventing and brand moments aligned with Kylie Cosmetics DNA
- Adhere to uniform, grooming, and retailer Code of Conduct standards
- Escalate any issues promptly to the Area Manager
- Build strong working relationships with the Coty in-store team
- Collaborate effectively with retailer staff and management
- Support agency staff and mobile consultants when present
- Maintain clear, consistent communication with the Area Manager
- Use iPad tools for reporting, communication, and VM guidelines
- Maintain secure control of Coty systems, passwords, and documentation
Requirements
- Proven experience in beauty retail with strong make-up artistry skills
- Passion for trends, social-first brands, and customer engagement
- Strong sales mindset with a drive to exceed targets
- Confident, approachable, and inclusive communication style
- Detail-focused with high standards of execution
- Collaborative team player with a positive, can-do attitude
- Willingness to learn, grow, and develop within luxury beauty
Skills
- Make-up artistry
- Sales
- Customer service
- Consultations
- Relationship building
- Upselling
- Merchandising
- Communication
Location
- London, Selfridges
Work Type
- Part-time
- Retail
Experience Level
- Beauty retail experience
Salary/Compensations
- Competitive salary aligned to experience
Benefits
- 8% employer pension contribution
- Generous staff discounts via My Coty Shop
- Day off on your birthday
- Ongoing brand and artistry training through Coty Academy
- Clear progression opportunities within luxury retail and education
- Supportive, inclusive team culture
About the Company
- Kylie Cosmetics is confident, current, and built on self-expression.
- Coty is deeply committed to Changing the Conversation around Diversity, Equity & Inclusion, creating a workplace where everyone can be their authentic self.
Equal Opportunity
- Coty is deeply committed to Changing the Conversation around Diversity, Equity & Inclusion, creating a workplace where everyone can be their authentic self.