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About the Role
Provide strategic leadership to the Practice Group Support function, ensuring high-quality, commercially focused services. Lead a team, translate business priorities into support solutions, and drive service improvements. Focus on innovation, technology, automation, and AI to redesign service delivery. Shape the future operating model, build capability, and deliver measurable improvements in quality, effectiveness, and efficiency. Act as a credible and collaborative leader influencing at all levels.
Responsibilities
- Lead, coach, and influence a team of Practice Group Support Managers to foster high performance.
- Drive and implement key support team strategies and initiatives, ensuring delivery success measures are met.
- Influence and project manage key business strategies and initiatives.
- Collaborate with other key International business services (e.g., HR, Finance) for seamless service delivery.
- Deputize for the International Head of Support Services on an ad hoc basis.
- Act as a senior manager to key stakeholders at a strategic level, influencing change within the support team function.
- Challenge and change team structures and operating models to improve efficiency, effectiveness, and performance.
- Shape the capabilities of the support team function to meet evolving business demands.
- Utilize technology, automation, and AI to redesign and improve support services, processes, and ways of working.
- Monitor, measure, and report on Practice Group Support team opportunities and projects.
Requirements
- Proven ability to influence and harness talent and resources across support team services and the fee-earner community globally.
- Demonstrated success in driving significant change in a partnership through diplomacy, listening, and influencing skills.
- Ability to build strong internal relationships at the highest level to implement strategic change.
- Experience working with technology, automation, and AI, including identifying and implementing improvement opportunities.
- Ability to present with clarity, energy, confidence, and enthusiasm.
- Well-developed commercial acumen and ability to contribute to wider business strategy.
- A range of influencing, personal impact, and communication skills ensuring credibility at all levels.
- Ability to work autonomously and independently with minimal supervision.
- Competent in information systems and possesses sound project management skills.
- Ability to challenge constructively with high resilience.
- Exposure to organizational development and change management.
- Track record of coaching, motivating, and influencing at a senior level with a pragmatic approach.
- Geographically mobile.
Skills
- Leadership
- Coaching
- Influence
- Strategic thinking
- Commercial acumen
- Change management
- Technology, automation, and AI expertise
- Project management
- Communication
- Diplomacy
- Relationship building
- Presentation skills
- Problem-solving
- Adaptability
Experience Level
- Senior
Benefits
- Focus on employee development, performance, financial future, and health.
- Fair, transparent, and equitable practices.
- Reward for alignment to values, going above and beyond, and individual performance.
- Support for flexible ways of working (remote, flexible, agile, hybrid).
- Health support (dental, healthcare, wellness).
- Commitment to diversity and inclusion.
- Platform for career growth (structured training, mentoring, development programs).
- International and cross-function exposure.
- Opportunities for pro bono work and community engagement.
- Retirement planning, insurance, and assurance.
About the Company
- Eversheds Sutherland is a firm that provides benefits focused on employee well-being and growth.