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About the Role

Technology Business Relationship Manager acts as the single point of contact for the internal business customer, serving as both a Technology_VOIS ambassador and the customer's voice within Technology_VOIS. This role manages a portfolio of accounts up to €100 Million in recharges annually and may coach junior colleagues. The role encompasses the entire business cycle: sell, build, and run, from customer engagement and opportunity identification to business case creation, transition oversight, and financial governance.

Responsibilities

Manage strategic key stakeholders relationships and act as the SPOC for customer issues and escalations
Opportunity identification and management via internal due diligence to create a pipeline of opportunities
Own and manage the preparation and sign off of the business case relating to the service
Oversee and act as escalation point during service transition period and BAU
Organise and manage the governance strong governance across service life cycle
Build and maintain a strong strategic relationship with key stakeholders in Technology_VOIS and customer side (C-level and direct reports)
Overall Deep Understanding of the local market/group function IT strategy, business pressures/challenges
Overall Deep Understanding of Technology_VOIS capabilities and mapping those to the customers’ strategy across the managed portfolio
Representation of the internal customer in service design, service portfolios and service offerings
Strategic account planning optimising Identification of the business growth opportunities, creation of opportunities pipeline and best use of Technology_VOIS capabilities
Pipeline demand management
Execution of demand/change management and governance
Ownership of the preparation and sign off of the business case relating to the service (E2E bid management cycle)
Being an escalation point during the transition period between the internal customer migrating the service form their ownership to Technology_VOIS ownership as well as BAU (ensuring the delivery to the contractual SLAs/KPIs, cost and saving projections)
Acting as the voice of the customer monitor, reporting, managing and escalating (as required) any service quality related issues with Technology_VOIS service leads
Understanding internal customers’ strategy/evolution and initiating internal Technology_VOIS change as required
Preparation and management of the Change Requests through internal governance process

Requirements

Educated to degree level (or with equivalent professional experience), or relevant further qualification an advantage
Flexibility to operate in a changing environment and to drive significant changes into the organisation
Service Management experience and Knowledge of ITIL (to foundation level) - Proficient – 2 years
Sales management/Account management/Business Development experience
Assertive but diplomatic, relentless with strong desire to persevere with issues to ensure completion, able to gather information and present finding to senior stakeholders
Strong written and verbal communication skills including an ability to understand specialised technical language
Degree of knowledge or understanding of AO, AD, Testing, Professional services, Service Desk, Networks, AI and Robotics
Proactive with an Agile and adaptable approach to work, with a proven track record demonstrating cooperation, strong influence and relationship management skills, and customer centric thinking
Ability to build and maintain strong on-going business relationships across all levels of the business - Proficient – 2 years
Confidence to work with and provide appropriate challenge to senior individuals across various functions
Ability to influence, negotiate, persuade internal and external customers at all levels
Degree of understanding of financial metrics and terminology
Broad and strong IT knowledge
Technology account management /consultancy experience
IT service Management (ITIL)
Ability to establish and maintain trust
Rigor and reliability in the follow up and implementation of actions
Commercial/Financial governance experience

Skills

ITIL
Sales management
Account management
Business Development
Communication skills
IT strategy
Business pressures/challenges
Technology capabilities
Service design
Service portfolios
Service offerings
Account planning
Demand management
Change management
Governance
Financial metrics
Financial terminology
IT knowledge
Technology account management
Consultancy
Trust building
Rigor
Reliability
Commercial governance
Financial governance

Location

Albania
Egypt
Hungary
India
Romania
Spain
Turkey
UK
Germany
Ireland

Work Type

Full-time

Experience Level

2 years

Education Level

Degree level

About the Company

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth.
With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient.
This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

Equal Opportunity

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.