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About the Role
As a global leader in smart, healthy and sustainable buildings, Johnson Controls' mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future. Develop yourself through meaningful work projects and learning opportunities. We strive to provide employees with an experience focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard.
Responsibilities
- Owns the day-to-day tactical local service business through management of defined business processes.
- Achieves customer satisfaction and positive business results through effective process management.
- Works with Truck Based Service Managers and Customer Service Representatives to ensure financial objectives are met through accurate forecasting, analysis, and driving business processes.
- Provides direct supervision of the service business support team.
- Coaches and supports branch service teams in managing day-to-day business processes.
- Drives service business processes and applications through the local service organization and acts as the subject matter expert.
- Ensures training, communication, measures, and reinforcement of processes and service applications.
- Implements and maintains delivery standards consistent with BSNA objectives for sustainable, profitable growth.
- Performs other duties related to customer satisfaction, strategy actualization, service team business plan development, and account management.
Requirements
- Minimum of 10 years' service industry experience managing service operations and/or service dispatch/scheduling.
- Demonstrated ability to perform work independently.
- Solid organizational and attention to detail skills.
- Strong interpersonal skills to effectively communicate with both internal and external clients.
- Ability to simultaneously handle a large and diverse number of projects, tasks, and issues with tact, cooperation, and persistence.
- Able to prioritize work activities based upon financial impact to desired business goals.
- Demonstrated competence in written and verbal communication skills.
- Experience and/or basic project accounting or costing principles.
- Able to positively represent Johnson Controls and communicate with others at varying levels.
- Able to influence diverse teams to accomplish tasks/goals.
Skills
- Interpersonal skills
- Organizational skills
- Attention to detail
- Written communication skills
- Verbal communication skills
- Project accounting
- Project costing
Location
- Remote
Work Type
- Full-time
Experience Level
- 10+ years of service industry experience
Salary/Compensations
- Competitive salary and commission plan
- Competitive Bonus plan based on individual, group, and corporate performance.
Benefits
- Paid vacation/holidays/sick time - Available from day one
- Comprehensive benefits package including medical, dental, and vision care - Available from day one
- Extensive product and on the job/cross training opportunities
- Outstanding resources
- Encouraging and collaborative team environment
- Dedication to safety through our Zero Harm policy
- Company vehicle
About the Company
- Johnson Controls is a global leader in smart, healthy and sustainable buildings.
- Our mission is to reimagine the performance of buildings to serve people, places and the planet.
- We offer opportunities to develop yourself through meaningful work projects and learning opportunities.
- We strive to provide employees with an experience focused on supporting their physical, financial, and emotional wellbeing.
- We foster an empowering company culture where your voice and ideas will be heard.
Equal Opportunity
- Johnson Controls’ Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”).
- When requested, accommodation will be provided throughout all stages of the recruitment and selection process.
- Any information you provide related to accommodation measures will be treated as confidential.
- A copy of Johnson Controls’ applicable AODA policies are available on our website at www.johnsoncontrols.com for your reference, and can be made available in accessible formats upon request.