Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Customer Service Representative role.
Rezi rewrites your resume against Intuitive's job description. Free.
Tailor your resume to this Customer Service Representative role.
Rezi rewrites your resume against Intuitive's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Customer Service Representative posting at Intuitive — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Customer Service Representative posting at Intuitive — free, in seconds.
About the Role
The Customer Service Representative 2 is responsible for delivering accurate, timely, and compliant customer service operations while supporting a positive customer experience. This role is expected to identify opportunities for improvement, simplify existing processes, and contribute to automation, standardization, and digital transformation initiatives. The successful candidate demonstrates curiosity, critical thinking, learning agility, and a willingness to challenge existing ways of working constructively. This role collaborates across functions and regions to support scalable business processes while maintaining compliance with regulatory and quality requirements.
Responsibilities
- Process customer orders, returns, credits, complaints, and inquiries accurately and in accordance with company policies and regulatory requirements.
- Deliver professional and timely support to both internal and external customers.
- Execute SAP, SFDC, and related business system transactions accurately.
- Monitor orders processing activities and resolve operational exceptions.
- Register and receive defective products, verify their contents, and provide guidance to 3PL partners when necessary.
- Coordinate surgeon training schedules with the Customer Training and Commercial teams.
- Identify inefficiencies, recurring issues, and opportunities to improve operational processes.
- Participate in business process improvement, automation, and digital transformation initiatives.
- Contribute ideas that improve customer experience, quality, compliance, and operational efficiency.
- Support implementation and adoption of new technologies, systems, AI tools, and automation solutions.
- Use data and KPIs to understand operational performance and identify improvement opportunities.
- Build effective working relationships across functions and regions.
- Support knowledge sharing, process documentation, and standardization activities.
- Contribute positively to team discussions and continuous improvement efforts.
- Support onboarding and training activities when required.
- Follow all applicable regulations, Quality Management System requirements, and company policies.
- Ensure compliance with Pharmaceutical and Medical Device Act requirements, SOX controls, and other applicable procedures.
- Identify and appropriately escalate quality or compliance concerns.
- Support maintenance of controlled documentation and process standards.
Requirements
- Strong attention to detail and commitment to quality.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong communication and interpersonal skills.
- Customer-focused mindset.
- Ability to work effectively both independently and as part of a team.
- Demonstrates curiosity and a desire to understand the purpose behind business processes.
- Enjoy learning new technologies, systems and ways of working.
- Adapts effectively to changing business needs and priorities.
- Open to feedback and continuously seeks opportunities for personal growth.
- Demonstrates a positive attitude toward change.
- Ability to clearly articulate ideas, observations, and recommendations.
- Works effectively with stakeholders from different functions and backgrounds.
- Able to communicate issues and solutions in a structured and understandable manner.
- 2-4 years of experience in Customer Service, Operations, Supply Chain, or a related field.
- Experience using ERP, Sales Force or similar business systems.
- Proficiency in Microsoft office applications.
- Native-level Japanese proficiency.
- Basic business English communication skills or willingness to develop them.
Skills
- SAP
- SFDC
- Microsoft office applications
- Power Platform tools (Power Automate, Power Apps)
- Tableau
- AI tools
- Lean Six Sigma
Location
- Onsite
Work Type
- Onsite
- Employee
Experience Level
- Professional 2 (7)
Education Level
- Bachelor’s degree preferred but not required
- Equivalent experience will be considered
About the Company
- 当社は、法令に従い、全ての応募者について、その適性と能力のみを基準として公正に採用選考を行います。
- この職位は、業務上のニーズや、採用候補者の経験、知識、技能に応じて、ここに記載されている職務レベルと異なるレベルで採用される場合があります。
- 報酬は、主に採用された職務レベルと候補者の資格に基づき、適用される法律に従って決定されます。