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About the Role
The Sr. Implementation Specialist leads complex IT implementation, migration, and infrastructure projects for managed services clients. This role combines project leadership and client consulting, requiring expertise across Microsoft 365, Azure, networking, cybersecurity, and cloud infrastructure. The role also involves mentoring technical teams, maintaining comprehensive documentation, and driving continuous improvement in technical standards and best practices.
Responsibilities
- Evaluate Microsoft 365 environments, networks, security, and overall IT infrastructure, identifying risks and developing remediation recommendations and implementation plans.
- Lead Microsoft 365, cloud, data center, application, and data migrations, as well as infrastructure upgrades and technology deployments.
- Own technical project delivery, including timelines, milestones, risks, client communication, testing, and successful implementation.
- Lead new client onboarding, deploy monitoring, security, backup, and management tools, and implement new services for existing clients.
- Serve as a senior escalation point for complex issues involving Microsoft 365, Azure, servers, networking, virtualization, identity management, and cybersecurity.
- Maintain technical documentation, network diagrams, implementation records, and standard operating procedures.
- Mentor help desk technicians and team leads, contribute to technical standards, and pursue ongoing professional development.
- Participate in an on-call rotation for critical incidents and after-hours support.
Requirements
- Previous experience working in an MSP environment is required.
- Proven experience leading IT implementations, migrations, and infrastructure projects similar to those outlined in this role.
- Hands-on experience with Microsoft 365, Azure, Microsoft Entra ID, and cloud solutions.
- Strong knowledge of networking, servers, virtualization, cybersecurity, and backup solutions.
- Excellent communication, problem-solving, and project management skills.
- Ability to work independently and collaborate effectively with clients and internal teams.
- Willingness to participate in an on-call rotation.
- Fluency in both English and French is an asset.
Skills
- Microsoft 365
- Azure
- Networking
- Cybersecurity
- Cloud infrastructure
- Project leadership
- Client consulting
- Technical documentation
- Microsoft Entra ID
- Servers
- Virtualization
- Backup solutions
- Communication
- Problem-solving
- Project management
Location
- Toronto
Work Type
- Full-time
- Permanent
- Hybrid
Experience Level
- Senior
About the Company
- Nuvolo is a full-service IT and cloud services provider with over 30 years of experience helping businesses across North America manage, secure, and optimize their technology.
- Offering managed IT services, cybersecurity, cloud solutions, and strategic IT consulting, Nuvolo takes a proactive, people-first approach focused on reliable support, strong client relationships, and helping businesses grow through technology.