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About the Role
The Customer Value Architect will work directly with high-value customers to drive platform adoption, define and validate value, and expand usage. This role requires technical curiosity, customer engagement skills, and the ability to translate Neara solutions into quantifiable ROI.
Responsibilities
- Develop strong understanding and proficiency with the Neara software platform to translate its functionality and value to customers.
- Work closely with customers, including on-site visits, to drive platform adoption and ensure proficient use.
- Ensure Neara solutions deliver on contractual scope and identified business outcomes.
- Develop a deep understanding of customer strategic imperatives and business goals to provide guidance on Neara solution enablement.
- Serve as a trusted commercial and technical advisor, ensuring Neara solutions are fully embedded within the customer's business.
- Collaborate with customers to define and deliver business cases and ROI metrics.
- Identify opportunities for customers to expand their use of the Neara platform.
- Engage a broad stakeholder audience within customers to build trusted relationships.
- Collaborate with Neara Sales and Deployment teams to drive customer happiness, platform adoption, and growth.
- Design and deliver focused training sessions and workshops aligned with customer goals.
- Identify emerging client needs and strategic opportunities to inform customer account strategies.
Requirements
- Significant experience with enterprise account engagement, strategy, and client management, ideally within a large consulting organization.
- Familiarity with enterprise software platforms and deployments.
- Experience in software engineering or other relevant technical experience.
- Experience in developing tangible customer value and ROI frameworks.
- Strong communication skills; ability to explain complex topics clearly.
- Strong critical thinking capabilities; ability to translate customer outcomes to technical solutions.
- Strong external stakeholder engagement skills, including building trusted relationships.
- Proactive problem-solver who enjoys finding creative solutions.
- Skilled in programming, data integration, and utilizing tools like macros and various software languages.
- Experience within infrastructure, and specifically the energy sector, is a plus.
- Willing to travel monthly.
- Must have current and unrestricted working rights.
- Visa sponsorship is not offered.
Skills
- Machine learning
- AI
- Programming
- Data integration
- Macros
- Software languages
Location
- On-site with customers (monthly travel required)
Work Type
- Full-time
Experience Level
- Enterprise account engagement
- Client management
- Software engineering
- Technical experience
Salary/Compensations
- Competitive salary + ESOP
Benefits
- ESOP
- Significant career development and growth opportunities
- Highly meritocratic, non-bureaucratic, and low ego work culture
- Opportunity to work on complex, meaningful products and real-world problems
- Opportunity to play a direct, critical role in the trajectory of a high-growth company
About the Company
- Neara uses advanced machine learning to create engineering-grade, physics-enabled digital twins of electricity grids.
- Neara simulates extreme weather and structural stress to help utilities pinpoint risks, optimize investments, and build a more resilient global energy future.
- The team is composed of individuals passionate about making a tangible difference using AI and machine learning.
- Neara fosters a culture where innovation thrives, with everyone owning the mission.
Equal Opportunity
- Neara values diversity, belonging and equal employment opportunities.
- Encourages individuals from all backgrounds to apply.