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About the Role
Deliver a personalized premium client experience by demonstrating expertise, building long-term client relationships, and turning clients into brand ambassadors.
Responsibilities
- Develop client relationships by delivering an exceptional in-store journey.
- Partner with management to support and participate in boutique events.
- Capture client data for follow-up and relationship building.
- Achieve and exceed sales targets while adhering to retail guidelines.
- Master the sales ceremony, engage customers, and address needs effectively.
- Handle negotiations and objections with ease.
- Assist after-sales clients and offer recommendations for an exceptional experience.
- Stay knowledgeable on industry news and competitors.
- Act as a brand ambassador, communicating passion and knowledge of the brand's history and values.
- Offer detailed descriptions of brand pieces and collections.
- Demonstrate broad knowledge of collections to promote uniqueness.
- Understand and comply with all security and operational policies.
- Assist with daily boutique setup, breakdown, and maintenance communication.
- Assist in merchandising and daily maintenance of displays and back-stock.
- Participate in daily and annual inventories and cycle counts.
- Assist with special projects as needed.
Requirements
- 2 to 5 years of previous experience in luxury retail, service, or hospitality.
- General knowledge and/or interest in timepiece movements.
- Strong understanding of customer service needs and priorities.
- Excellent computer skills.
- SAP exposure is a plus.
- Additional language skills are a plus.
- Excellent interpersonal and communication skills are required.
- Strong attention to detail with the ability to manage multiple tasks simultaneously and with precision.
- Self-starter with a team-player approach.
- Must be available to work retail hours including nights and weekends.
Skills
- Customer Service
- Sales
- Client Relationship Management
- Interpersonal Skills
- Communication Skills
- Attention to Detail
- Timepiece Knowledge
Location
- Madison Ave
Work Type
- Retail
Experience Level
- Mid-level
Education Level
- College degree preferred
Salary/Compensations
- $25 - $30 per hour
Benefits
- Medical, dental, and vision programs
- Health savings and flexible spending accounts
- Life insurance
- Disability benefits
- 401(k) with employer match
- Paid time off
- Wellness reimbursement benefit
- Employee assistance program
- Volunteer days off
About the Company
- Richemont is a world leader in the luxury sector with Houses specializing in jewelry, watches, and high-end accessories.
- Richemont strives to preserve the heritage and identity of each Maison while innovating and designing new products.
- We Craft the Future!