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About the Role

The Front Desk Associate at Hampton Inn Albany Western Ave SUNY is the first point of contact for guests, responsible for creating a welcoming atmosphere, providing outstanding customer service, and ensuring a positive guest experience. This role requires excellent communication, multitasking abilities, and attention to detail in a fast-paced environment.

Responsibilities

Greet guests warmly and manage check-in/check-out processes efficiently.
Provide guests with information about the property, amenities, and local area.
Handle guest inquiries, concerns, and requests promptly and professionally.
Manage phone calls and respond to emails, providing accurate information.
Process room reservations, confirmations, and modifications using the reservation system.
Handle guest payments, collect deposits, and manage cash transactions accurately.
Address and resolve guest complaints effectively, escalating when necessary.
Maintain a clean and organized front desk area and lobby.
Monitor the lobby for suspicious activity and report concerns.
Follow security protocols and emergency procedures.
Assist with administrative tasks such as filing and record-keeping.
Collaborate with other departments to ensure seamless guest experiences.

Requirements

High school diploma or equivalent.
Previous customer service or front desk experience preferred but not required.
Excellent interpersonal and communication skills, both verbal and written.
Friendly, professional, and customer-oriented attitude.
Strong organizational and multitasking abilities.
Proficient in using computers and hotel management software.
Ability to work flexible hours, including weekends and holidays.
Ability to stand for extended periods.
Maintains professional working relationships and promotes open communication.

Skills

Customer Service
Communication
Multitasking
Organization
Computer Proficiency
Hotel Management Software

Location

Albany, NY

Work Type

Full-time

Experience Level

Entry Level

Education Level

High School Diploma or Equivalent

About the Company

The Hampton Inn Albany Western Ave SUNY is a dynamic and customer-focused hotel committed to providing exceptional service and experiences.

Equal Opportunity

The Hampton Inn Albany Western Ave SUNY is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.