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About the Role
The Area Manager is responsible for staff management, business operations, and customer relations within an assigned geographical area for a leading nationwide provider of Janitorial services in Retail, Facilities, Education, and Commercial Office Buildings.
Responsibilities
- Manage sixty (60) Site Supervisors plus a sizeable hourly staff of cleaners at multiple accounts.
- Provide ongoing guidance and direction to staff.
- Hire and develop line supervisors and staff.
- Identify performance goals and provide ongoing training, coaching and feedback.
- Proactively identify performance issues and provide immediate feedback.
- Assess and determine best course of action for performance issues.
- Address union relations issues and assist in resolving grievances.
- Address non-union employee relations issues as necessary.
- Lead ongoing efforts for process improvement to enhance productivity and increase efficiencies while sustaining a high level of quality.
- Implement cost reduction and profit-enhancing strategies.
- Direct and execute new customer/contract start-up operations.
- Identify start-up teams, develop action plans, and implement services in a timely and cost-effective basis.
- Continually assess financial performance of accounts/contracts, identify problem areas, and implement plans to address concerns.
- Financially manage and ensure account profit and productivity goals are met.
- Introduce new products and/or services, negotiate terms, and ensure contract supplies and equipment requirements are met.
- Identify ongoing financial and operational efficiencies.
- Present account contract bids.
- Discuss issues, follow-up with changes, and implement contract/services on a timely basis.
- Schedule and conduct visits and inspections at all customer/site locations.
- Walk through facilities, identify, and discuss problems, issues, and solutions.
- Develop action plans to address identified issues.
- Provide feedback to project managers and/or staff.
- Leverage relationships and build new business opportunities.
- Manage and control staff expenses.
- Communicate company business and travel expense policies.
- Function as a communication leader.
Requirements
- High School diploma equivalent (e.g., GED).
- Minimum of five (5) years of experience in managing operations in the services industry, preferably in the cleaning and maintenance business.
- Experience with the development and maintenance of budgets and labor costs and monitoring financial information.
- Strong interpersonal skills; able to effectively influence others through positive, proactive communication style.
- Leadership skills with ability to positively impact customer and employee relations.
- Excellent attentive and active listening skills.
- Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines.
- Proficiency in all Microsoft Office applications and able to effectively utilize all available office management technology.
- Sound independent judgment and discretionary skills.
- Outstanding oral and written communication skills.
- Results-oriented, balancing a sense of urgency for immediate problems with proactive planning and problem identification.
- Experience working with and negotiating union contracts.
- Ability to speak, read, and write the Spanish language.
Skills
- Microsoft Office applications
- Budget management
- Labor cost management
- Financial monitoring
- Interpersonal skills
- Communication skills
- Leadership skills
- Active listening
- Initiative
- Prioritization
- Time management
- Independent judgment
- Discretionary skills
- Oral communication
- Written communication
- Negotiation skills
- Spanish language proficiency
Work Type
- Full-time
Experience Level
- 5+ years of operations management experience in the services industry
Education Level
- High School diploma equivalent (e.g., GED)
- College degree in Business Administration/Management (Preferred)
About the Company
- Allied Universal® Facility Management and Janitorial Services is committed to delivering exceptional cleaning, landscaping, and restoration services for commercial facilities.
- We offer steady, reliable work in janitorial management, full-time and part-time janitorial roles, maintenance, landscaping, and metal restoration.
- Join us and grow with a leader in the industry!
Equal Opportunity
- Allied Universal® is an Equal Opportunity Employer.
- All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law.