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About the Role
The Operations Manager is responsible for planning and directing operations to improve productivity and efficiency.
Responsibilities
- Assist the Director of Operations and Senior Operations Manager with managing the Food & Beverage operation and provide support to other hotel departments.
- Provide strong floor & kitchen presence to assist associates and guests.
- Provide all aspects of shift coverage in F&B operations as needed.
- Ensure all areas of the lobby, Mezzanine level and F&B operations are functioning to Highgate standards.
- Handle guest’s special requests and customer complaints during shift.
- Perform all other F&B duties and responsibilities.
- Investigate and handle complaints, disturbances, emergencies, etc. during shift.
- Manage Employee Payroll, track attendance ADP, time edits, and conduct call-arounds for OT as needed.
- Coach, train, counsel hourly associates and administer discipline as needed.
- Prepare, copy, and distribute reports as required.
- Handle special guest requests.
- Attend and contribute to periodic meetings to maintain favorable working relationships among employees and promote maximum morale, productivity, and efficiency.
- Attend all hotel required meetings and trainings.
- Participate in M.O.D. coverage as required.
Requirements
- At least 5 years of progressive experience in a hotel or related field; or a 2-year college degree and a minimum of 3 years of progressive experience in a related field; or a 4-year degree and a minimum of 1 year of progressive experience in a related field.
- Previous supervisory responsibilities.
- Must be proficient in Windows, Company approved spreadsheets and word processing.
- Long hours sometimes required.
- Sedentary work, exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently and constantly to lift, carry, push, pull or otherwise move objects.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which include wearing nametags.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to maintain confidentiality of information.
- Perform other duties as requested by manager.
Work Type
- Full-time
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability insurance
- Long-term disability insurance
- 401(k) Retirement Plan with employer matching contributions
- Paid holidays
- Paid vacation
- Paid sick leave
- Employee assistance program (EAP)
- Educational opportunities / Tuition reimbursement
- Paid jury duty leave
- Personal leave
- Medical leave
- Military leave
About the Company
- Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
- With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition.
- Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen.
- The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
- With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.