General Manager - Millennium Hilton New York One UN Plaza
Waldorf Astoria Kuwait · NY, US
25 days agoImpress employers and recruiters.
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About the Role
Millennium Hilton New York One UN Plaza is seeking an accomplished General Manager to lead a distinguished hospitality operation serving New York City’s international business and diplomatic community. The General Manager will drive operational excellence, financial performance, guest satisfaction, and team engagement while upholding Hilton’s commitment to exceptional hospitality. Key priorities include revenue optimization, profitability, market positioning, and cultivating a high-performing team dedicated to delivering memorable guest experiences.
Responsibilities
- Manage and optimize hotel operations, ensuring alignment with Hilton brand standards through effective budgeting, forecasting, and service delivery.
- Drive operational excellence and a seamless guest experience by identifying inefficiencies and leveraging guest feedback for targeted improvements.
- Manage commercial financial performance, including sales, revenue, and finance, to achieve growth, cost control, and profitability targets.
- Communicate with key stakeholders, including hotel owners and Hilton's corporate leadership, providing regular updates and collaborating on long-term planning.
- Lead and develop on-property teams by recruiting talent, championing diversity and inclusion, and supporting professional development through performance management, coaching, and recognition programs.
Requirements
- 5 years' Hotel General Manager experience with a proven track record leading operations in a property with minimum $50M plus annual revenue and 350 rooms.
- Ability to cultivate and maintain strategic ownership partnership, fostering trust through transparency and clear communication.
- Solid commercial acumen with expertise in financial oversight and revenue optimization.
- Thoughtful people leadership with a demonstrated track record of driving engagement and overseeing high-performing teams.
- Hands-on, guest-facing leader with strong front-of-house presence and a passion for service excellence.
- Demonstrated experience managing labor relations and union partnerships.
- New York City experience.
Skills
- Strategic oversight of all departments
- Budgeting
- Forecasting
- Service delivery
- Guest feedback analysis
- Workflow improvement
- Waste reduction
- Coaching
- Innovation
- Financial oversight
- Revenue optimization
- Sales management
- Cost control
- Profitability management
- Key performance indicator (KPI) setting and achievement
- Strategic planning
- Business agility
- Stakeholder communication
- Talent recruitment
- Diversity and inclusion
- Professional development support
- Performance management
- Recognition programs
- Team engagement
- Accountability
- Continuous growth
Location
- New York City
Work Type
- Full-time
Experience Level
- General Manager experience
- Executive leadership
Benefits
- 110 nights of deeply discounted travel at world-class hotels ($40/night minimum)
- Employee Stock Purchase Program (ESPP) with a 15% discount
- Paid parental leave for eligible Team Members
- Dedicated caregiving concierge services
- Crisis Concierge services
- Free counseling and support through Employee Assistance Program (EAP)
- Generous paid time off (PTO)
- Variety of health plans
- Retirement plans
About the Company
- Millennium Hilton New York One UN Plaza is a distinctive Manhattan hotel located adjacent to the United Nations Headquarters, at the intersection of international diplomacy, global business, and New York City hospitality.
- Recognized for its striking architecture, contemporary accommodations, and panoramic views of the Manhattan skyline, the property offers a compelling experience for an international clientele of diplomats, business leaders, and leisure travelers.
- With versatile meeting and event facilities, on-site dining, and a strong connection to the city’s global business community, the hotel occupies a unique position within New York’s competitive hospitality landscape.
- Hilton is a global leader in hospitality, having welcomed more than 3 billion guests worldwide.
- Hilton's founding vision is to fill the earth with the light and warmth of hospitality.
- Hilton has an award-winning culture, recognized on the World’s Best Workplaces list by Great Place to Work and Fortune.
- Hilton offers a suite of world-class brands and is committed to providing the best stay for every guest, setting new standards for the future of travel.
- Hilton supports Team Members' journeys, whether starting a career or exploring something new.