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About the Role
As a Manager within Account Services at WPP Media, you will lead day-to-day client and agency relationships while overseeing the delivery of programmatic media strategies and campaigns. You will combine hands-on programmatic knowledge, client-facing communication, operational oversight, and team development to ensure campaigns meet performance goals and strengthen client relationships.
Responsibilities
- Serve as a senior day-to-day relationship manager for agency and client partners.
- Lead client status meetings, campaign discussions, and strategic presentations.
- Translate client objectives into clear programmatic strategies and actionable recommendations.
- Oversee campaign setup and execution across trading, financial, targeting, measurement, and analytics workflows.
- Monitor performance against KPIs, pacing, optimization goals, budget delivery, and profitability.
- Identify campaign trends, efficiencies, and opportunities to improve performance or expand investment.
- Apply knowledge of DSPs, verification partners, data providers, and retail media platforms to campaign strategy.
- Partner with internal teams to ensure accurate tagging, tracking, reporting, and campaign measurement.
- Act as an escalation point for account, client, and campaign-related issues.
- Provide day-to-day guidance, training, and development to Senior Associate and Associate-level team members.
- Delegate work effectively, balance team priorities, and maintain clear accountability across deliverables.
- Support the development of programmatic and consumer packaged goods best practices as the team and practice continue to grow.
- Educate clients and agency partners on programmatic capabilities, emerging opportunities, and relevant marketplace developments.
- Identify opportunities to grow existing relationships through new channels, audiences, data solutions, and test-and-learn initiatives.
Requirements
- Bachelor’s degree or equivalent professional experience.
- 3+ years of relevant experience in programmatic media, digital advertising, account services, or a related discipline.
- Programmatic agency experience is strongly preferred.
- Prior experience managing day-to-day client relationships, presenting recommendations, and leading status meetings.
- Working knowledge of one or more DSPs, such as The Trade Desk, DV360, or Amazon DSP.
- Understanding of programmatic campaign execution, optimization, reporting, and measurement.
- Familiarity with CM360 tagging and tracking processes.
- Exposure to verification partners such as DoubleVerify or Integral Ad Science.
- Understanding of audience data providers and how data can be applied to media buying and targeting strategies.
- Retail media or commerce experience, including exposure to platforms such as Amazon or Walmart, is a plus.
- Experience training, mentoring, or providing day-to-day guidance to junior team members.
- Strong organizational and project-management skills with the ability to manage multiple timelines, accounts, and stakeholder relationships.
- Proficiency in Microsoft Excel and the ability to interpret campaign reports and performance data.
- Exceptional written and verbal communication skills, including the ability to translate complex programmatic concepts for different audiences.
- Curiosity and a demonstrated commitment to independent learning and continued professional development.
Skills
- Programmatic media
- Digital advertising
- Account services
- DSP knowledge (The Trade Desk, DV360, Amazon DSP)
- Programmatic campaign execution
- Programmatic campaign optimization
- Programmatic campaign reporting
- Programmatic campaign measurement
- CM360 tagging and tracking
- Verification partners (DoubleVerify, Integral Ad Science)
- Audience data providers
- Retail media
- Commerce experience (Amazon, Walmart)
- Project management
- Microsoft Excel
- Communication skills
Location
- US
Work Type
- Hybrid
Experience Level
- 3+ years of relevant experience
Education Level
- Bachelor’s degree or equivalent professional experience
Salary/Compensations
- $60,000—$140,000 USD
Benefits
- Competitive medical insurance
- Group retirement plans
- Vision insurance
- Dental insurance
- Significant paid time off
- Preferential partner discounts
- Employee mental health awareness days
About the Company
- WPP is the trusted growth partner for the world’s leading brands.
- WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale.
- Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working.
Equal Opportunity
- WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics.
- We believe the best work happens when we're together, fostering creativity, collaboration, and connection in this open and supportive environment.
- That's why we've adopted a hybrid approach, with teams in the office around four days a week.
- If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.
- Please note that while our philosophy is the same across WPP, benefits may vary by office/country.