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About the Role
The Lead Workplace Attendant is the on-site leader for Just Fare’s Snacks & Drinks program, combining hands-on service with program oversight to ensure smooth operations, adherence to hospitality standards, and support for sustainability goals. This role involves training and assisting in the supervision of on-site attendants, coordinating daily service execution, and ensuring program performance meets expectations. The ideal candidate thrives in fast-paced environments, enjoys client interaction, and can balance operational detail with leadership. This role also requires active participation in hands-on shift coverage at the coffee bar, with a foundational knowledge of coffee preparation techniques and prior barista experience being highly desirable.
Responsibilities
- Present a professional, outgoing and hospitable personality in a professional workplace or food service front of house setting
- Proactively identify client needs, make smart choices in line with company and client needs, and solve problems on the fly.
- Act as the on-site point of contact for Snacks & Drinks operations.
- Ensure all service areas are properly stocked, clean, and maintained.
- Oversee and execute receiving, stocking, and inventory processes, including daily FIFO rotation and monthly smallwares counts.
- Monitor Snack & Drink equipment functionality, escalate maintenance needs, and ensure safe operation.
- Ensure all products are in stock and managed within budget through proper ordering, receiving, and management of inventory.
- Support and oversee Workplace Attendants.
- Provide daily task direction and oversee completion of responsibilities.
- Ensure high standards of cleanliness, hospitality, and service delivery.
- Serve as the first point of escalation for team performance or client concerns.
- Assist in hiring, training, and coaching team members.
- Act as the daily liaison with client stakeholders for service adjustments, escalations, and updates.
- Anticipate and respond to client and guest needs with a hospitality-forward approach.
- Ensure program consistency with Just Fare’s sustainability, quality, and service standards.
- Provide daily and weekly updates to HQ on service performance, inventory, and staffing.
- Track and report on waste, donations, and other key operational metrics.
Requirements
- 2+ years managing others including performance management, scheduling, and continuous training
- 3+ years in a high traffic customer facing role with proven ability to build positive client relationships.
- Knowledge of food products, sourcing and ingredients; with the ability to memorize and understand flavor profiles, nutritional facts and allergens.
- Positive attitude, strong work ethic, communication and patience
- Exceptional customer service and attention to detail.
- Attendance and punctuality is required with schedule flexibility determined by needs
- Ability to work independently, be a self-sufficient problem solver and make sound decisions on-the-fly
- Strong understanding and knowledge of safety, sanitation and food handling procedures
- Computer literacy
- Basic Food Handler Certification
- Smartphone will be needed for communication
- Experience with inventory management, ordering, receiving, stocking and proper rotation of perishables and compostables.
Skills
- Barista experience
- Coffee knowledge
- Inventory management
- Ordering
- Receiving
- Stocking
- Proper rotation of perishables and compostables
- Customer service
- Problem solving
- Communication
Location
- Oakland, CA
Work Type
- Full-time
Experience Level
- Lead
- Management
Education Level
- Basic Food Handler Certification
Salary/Compensations
- $25-27/hourly
Benefits
- Cell Phone Stipend
- All employees 401K (retirement account) - After 90 days
- Commuter (pre-tax) - After 30 days
- Opportunity to develop your skills, work with amazing people & be a part of a force for social change!
- Health, dental, and vision insurance
- Paid Time Off (PTO) Accruals
- Meals provided daily onsite at Oakland Commissary Kitchen
About the Company
- Just Fare is building a just world where food is a force for social change.
- We make good food — for people who enjoy eating, and for those who want a more equitable and just food system.
- Based in Oakland, CA, (and now serving Seattle & New York), we offer a variety of services for workplaces; such as, Office Catering, Snack & Drink programs, event catering, commercial kitchen design and operate a community kitchen.
- We ground everything we do in service of creating a more responsible and ethical world.
- 1% of our revenue supports donated meals made by our charitable arm, Just Fare Community Kitchen.
- So far, we have delivered over 505,250 meals to communities fighting food insecurity in the SF Bay Area.
- Tastes good. Does good.