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About the Role
Zip is seeking a Solutions Director to serve as a senior implementation leader within the Solution Consulting organization. This role focuses on strategic oversight for the largest, most complex, and highest-stakes enterprise implementations, ensuring successful deployments through executive guidance, team strategy refinement, and leadership development.
Responsibilities
- Serve as the Executive Sponsor and senior implementation authority on strategic, Fortune 500, and highly customized enterprise deployments.
- Partner directly with C-suite executives and key customer stakeholders to navigate organizational complexity, mitigate deployment risk, and ensure time-to-value.
- Evaluate current delivery methodologies and design scalable, repeatable processes for discovery, solution architecture, workflow design, and testing.
- Drive standardization across the team without sacrificing flexibility.
- Act as a player-coach and mentor to Senior Implementation Managers and Solutions Architects.
- Provide strategic guidance on project governance, stakeholder management, and technical delivery.
- Foster a high-performance, collaborative team culture.
- Partner closely with Sales, Product, Engineering, and Customer Success leadership.
- Translate complex implementation learnings and customer feedback into actionable product roadmap inputs and pre-sales scoping improvements.
- Implement rigorous project health monitoring, risk escalation frameworks, and quality assurance standards.
- Maintain exceptional customer satisfaction (CSAT) and net revenue retention (NRR).
Requirements
- 10+ years of experience in enterprise software implementation, professional services, solutions architecture, or management consulting.
- At least 4+ years in a senior leadership or director-level capacity at a SaaS or B2B enterprise technology company.
- Demonstrated success overseeing complex, multi-workstream deployments for large-scale enterprises.
- Experience with integrations with major ERPs like Workday, NetSuite, SAP, or Oracle.
- Experience with global rollouts.
- Experience with complex compliance and security requirements.
- A track record of scaling professional services or implementation teams by designing robust methodologies, playbooks, and KPIs.
- Exceptional focus on mentorship and leadership development.
- Outstanding communication, negotiation, and conflict-resolution skills.
- Comfortable challenging assumptions, managing scope creep, and guiding C-level customer stakeholders through transformative change.
- Familiarity with procurement, finance, accounting, accounts payable (AP automation), or supply chain workflows is a strong plus.
Skills
- Enterprise software implementation
- Professional services
- Solutions architecture
- Management consulting
- SaaS
- B2B enterprise technology
- Complex deployments
- ERP integrations
- Global rollouts
- Compliance
- Security
- Methodology design
- Playbook creation
- KPI development
- Mentorship
- Leadership development
- Communication
- Negotiation
- Conflict resolution
- Procurement
- Finance
- Accounting
- AP automation
- Supply chain workflows
Location
- Hybrid
Work Type
- Hybrid
- Full-time
Experience Level
- Senior leadership
- Director-level
Salary/Compensations
- $212,500-$262,500 OTE
Benefits
- Top-tier salary
- Generous equity packages
- Comprehensive health, dental, and vision benefits
- Start-up equity
- Health, vision & dental coverage options
- Catered breakfast, lunch, & dinner
- Flexible PTO
- ClassPass membership
- Monthly commuter benefit
- Team building events & happy hours
- Home office stipend
- Phone/internet reimbursement
- Paid parental leave
- Employee Assistance Program (EAP)
- Unlimited AI token usage
- 401k plan
About the Company
- Zip is the AI platform for enterprise procurement, designed for collaboration between humans and AI agents.
- The platform orchestrates procurement across teams, tools, and suppliers to help companies innovate faster.
- Trusted by enterprises like T-Mobile, OpenAI, AMD, Mars, and Dollar Tree, Zip has helped save over $8 billion and process over $500 billion in spend.
- The Zip team comprises product leaders from Apple, Airbnb, and Meta, and former procurement leaders from major organizations.
- Zip has raised $371 million, with a recent valuation of $2.2 billion, and has received recognition from Forbes Fintech 50, Fast Company's Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups.
Equal Opportunity
- We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong.