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About the Role
The Assistant Service Manager is responsible for assigning and coordinating repair orders to technicians to maximize productivity, efficiency, repair quality, and customer satisfaction. This role serves as the communication hub between Service Advisors, technicians, parts personnel, and service management to ensure vehicles progress through the shop efficiently, at the promised rate, and are completed on time.
Responsibilities
- Dispatch repair orders based on technician skill level, certifications, workload, and repair requirements.
- Maintain balanced workflow and technician productivity throughout the service department.
- Monitor repair orders from dispatch to completion and address delays or bottlenecks.
- Prioritize work to meet promised completion times, including customer, warranty, recall, internal, and emergency repairs.
- Ensure department compliance with Digital MPI standards (95% MPI completion, 90% MPI with video completion, 90% MPI sent to customers).
- Coordinate with Service Advisors and the Parts Department to keep repairs moving efficiently.
- Work cohesively as a team with the parts department to ensure proper communication.
- Monitor technician workload, availability, and performance to maximize shop capacity.
- Track carryover work and ensure proper prioritization of unfinished repairs.
- Assist in maintaining repair quality, reducing comebacks, and holding a high standard for first-time fix rates.
- Communicate repair status, capacity, and potential delays to management, advisors, and customers.
- Identify workflow improvement opportunities and support dealership operating standards.
Requirements
- Assign and coordinate repair orders to technicians.
- Maximize technician productivity, efficiency, repair quality, and customer satisfaction.
- Serve as a communication hub between Service Advisors, technicians, parts personnel, and service management.
- Ensure efficient vehicle progression through the shop.
- Meet promised repair rates and completion times.
- Ensure department compliance with Digital MPI standards.
- Coordinate with Service Advisors and the Parts Department.
- Monitor technician workload, availability, and performance.
- Track carryover work and prioritize unfinished repairs.
- Maintain repair quality and reduce comebacks.
- Communicate repair status, capacity, and potential delays.
- Identify workflow improvement opportunities.
- Support dealership operating standards.
- Keep technicians productive.
- Maintain a steady flow of repair orders.
- Ensure vehicles are repaired correctly and delivered when promised at the agreed-upon cost.
Skills
- Leadership
- Communication
- Coordination
- Prioritization
- Problem-solving
- Teamwork
Location
- Elmira
Work Type
- Full-time
Experience Level
- Assistant Manager
About the Company
- Williams Auto Group is hiring!
- Williams Toyota of Elmira TEAM
- Part of one of the volume sales leaders in the market.
- Offers a fun, fast-paced work environment with a focus on our customers and helping our community.