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About the Role
The Store Manager position drives and guides all aspects of the customer experience and store operations, while identifying, developing, and leading talent for the store team. Success is based on talent quality, customer experience, productivity, and performance against key metrics.
Responsibilities
- Attract, develop and retain top talent.
- Support an environment that encourages a high level of store morale.
- Focus all store associates on creating an environment built on teamwork.
- Coach, teach, recognize, and manage performance and development for all store associates.
- Build a succession plan for all roles.
- Identify and nurture the growth of high performing store associates.
- Develop and maximize the success of store associates to achieve sales potential and customer experience.
- Attract, recruit and hire all store associates.
- Build a store environment that consistently delivers exceptional customer experiences.
- Lead, model, teach, and coach for consistent focus on customer engagement.
- Create a culture of proactive customer engagement.
- Display expert knowledge of product, company policies, promotions, and loyalty programs.
- Provide leadership with product launches, window changes, visual presentation standards, and signage placement.
- Resolve customer complaints to a positive outcome.
- Drive loyalty and credit card acquisition through an engaged store team.
- Create positive in-store experience through visual standards.
- Manage all aspects of daily store operations.
- Ensure all store associates have clarity on goals and action plans.
- Create clear action plans that optimize results.
- Direct workload and ensure execution of plans and strategies across the store.
- Ensure adherence to Company Policies and the safety of store associates and customers.
- Direct merchandise flow, including shipment, replenishment, and omni-channel operations.
- Optimize sales/operations opportunity by leading associates to execute merchandising strategies, operations, loyalty programs, and other company initiatives.
- Ensure an effective schedule with the right associate in the right place at the right time.
- Manage controllable expenses and ensure loss prevention and safety standards are in place.
Requirements
- Three to five years previous store management experience including responsibility for annual sales volume of $3 million plus.
- Proven ability to increase sales and store profitability.
- Proven ability to network, recruit, interview, train, develop and promote associates.
- Ability to travel periodically, as needed for meetings.
- Ability to move medium to large items weighing up to 50 pounds.
- Applicants must be currently authorized to work full-time in the United States.
- PHOENIX does not sponsor applicants for work visas.
Skills
- Previous retail experience preferred.
- Ability to effectively communicate with customers, peers and supervisors.
- Demonstrated sales accountability.
- Collaborative, respectful team member.
- Ability to multitask and handle multiple customers and/or processes at once.
Location
- Barton Creek
Work Type
- Full-time
Experience Level
- Store Management Experience
About the Company
- PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide.
- Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style.
- The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app.
Equal Opportunity
- An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic.
- PHOENIX is committed to providing reasonable accommodation to individuals with disabilities.