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About the Role

Responsible for all aspects of Management for Residential Aide staff within the Program, ensuring quality services are provided effectively and in accordance with established guidelines. This role involves supervising staff, overseeing operations, and ensuring compliance with program requirements.

Responsibilities

Supervise the overall running of the site as directed by the Program Director.
Responsible for the supervision and support for all Residential Aide staff.
Oversee Residential Aide staffing for weekends, overnights and as needed.
Conduct Fire Drills as scheduled and ensure fire safety procedures are followed.
Supervise and assist with client meals according to site-specific policies.
Ensure employees are following food safety guidelines.
Provide limited crisis intervention and de-escalation to residents when necessary.
Contact supervisor and/or proper authorities as needed.
Prevent loss of income to CHI due to vacancy loss, lost shelter payments, property, etc.
Ensure the program provides quality services and is compliant with program requirements.
Enforce CHI, site, and DSS policies, regulations, and rules with residents.
Review video cameras and monitor areas consistently.
Adhere to proper use of company resources.
Act as a model for other employees.
Provide on-site training and feedback to staff and management.
Inform the Building Superintendent of the work site’s physical condition.
Act as a liaison with agencies responsible for referring eligible clients.
Submit all internal and external reports in a timely and accurate manner.
Maintain logs, office, and site in an orderly fashion.
Assist the management team in communication.
Serve as an on-call supervisor.

Requirements

High School Diploma or GED required.
Bachelor’s from an accredited university or related field of study, preferred.
3+ years of verified experience working in homeless services can override the education requirement.
2+ years’ experience providing management services in social services or in other related fields.
Excellent verbal and written communication skills.
Proficiency in English required.
Multi-lingual and Spanish proficiency preferred.
First Aid/CPR Certification and Food Handler’s Certificate (have upon hire or within 60 days of hire).
F-80 Fire Safety Coordinator certification, required (or ability to obtain F80 certification within 30 days of hire).
Basic competency in MS Windows, MS Office, and on the Internet.
Ability to lift, carry, and move heavy objects (up to 50lbs), tour property, walk distances, and climb stairs (up to 3-4 flights).
Ability to prioritize, make appropriate decisions and judgment calls.
Ability to work independently or as part of a team.
Highly organized.
Assume responsibility.
Work well under pressure.
Meet deadlines.
Multitask.
Be flexible.
Maintain a high level of attention to details.
Must be even-tempered.
Good negotiation skills.
Ability to meet unexpected deadlines.
Effective time management skills.

Skills

Crisis intervention
De-escalation
Fire safety procedures
Food safety guidelines
MS Windows
MS Office
Internet proficiency
Communication
Teamwork
Organization
Decision making
Judgment
Time management
Negotiation

Location

NYC- Brooklyn 267 - Brooklyn, NY
Gowanus/Park Slope Brooklyn, NY

Work Type

Full-time
Non-exempt
Eligible for overtime

Experience Level

3+ years of verified experience working in homeless services
2+ years’ experience providing management services in social services or in other related fields

Education Level

4 Year Degree
High School Diploma or GED
Bachelor’s from an accredited university or related field of study

Salary/Compensations

$24.04 - $24.04 Hourly
approx. $50,004 annually

Benefits

Generous Paid time off
Personal and Sick Days
Health insurance and health reimbursement account
Dental and vision plans
Flexible spending account
AFLAC supplemental insurance
Dependent Care Spending Account
Commuter Transit and Parking Account
Working Advantage- Employee Perks
401(k) retirement plan
Life insurance
Employee Assistance Program
Monthly trainings and career development plans

About the Company

Community Housing Innovations (CHI) is a not-for-profit housing and human services organization that aims to support social and economic independence.
Our vision is to end generational poverty and foster upward mobility by ensuring that all families and individuals live in quality housing, have a home of their own, and a job to support them.
We believe quality, affordable housing is the foundation for prosperity, personal fulfillment, and success.

Equal Opportunity

Equal Employment Opportunity Employer (EEOE)
Community Housing Innovations, Inc. (CHI) provides equal employment opportunities to all employees and applicants, and prohibits discrimination on the basis of race, color, creed, religion, national origin, citizenship status, age, disability, sex, gender, gender identity or expression, sexual orientation, marital status, partnership status, veteran status, genetic information, or any other status protected by applicable federal, state, or local laws.
This commitment applies to recruiting, hiring, placement, promotion, transfer, compensation, training, assignments, benefits, employee activities, termination, access to facilities, and programs, and all other terms and conditions of employment as well as general treatment during employment.