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About the Role
Harry Rosen is seeking an Operations Associate to join their Store team, focusing on customer service, order fulfillment, and merchandise maintenance within a luxury retail environment.
Responsibilities
- Accurately control and process client transactions through the POS system with efficiency.
- Collect new client contact information and update/maintain existing client information and files.
- Support all service desk activities and ensure the desk is clean, organized and well stocked.
- Provide basic client resolution services, addressing concerns and inquiries in a timely manner and when appropriate, escalating issues.
- Manage daily cash handling functions (open/close registers, prepare sales envelopes and bank deposits).
- Identify, report and troubleshoot common errors/discrepancies.
- Support with picking E-Commerce and IST orders, achieving targeted unit per hour pick rates.
- Assist with BOPIS operations activities.
- Support logistics function with on-the-floor activities (markdowns, re-ticketing, re-tagging, etc.).
- Maintain the store in a neat and organized manner, ensuring all merchandise reflects standards.
- Monitor return items and re-stock, support with maintenance of overall stock levels.
- Assist visual team with seasonal merchandise changes, displays, and setting up of special events, as required.
- Assist with season inventory preparations and counts.
- When required, support clients on the sales floor by assisting with basic inquiries.
- Support with daily tasks and ad-hoc projects.
- Adhere to all Harry Rosen philosophies, processes and standards.
- Deliver consistent and exceptional service through standards.
- Provide cross-functional team support.
- Demonstrate Core Values.
Requirements
- A minimum of 2 years of retail experience preferably in a luxury environment, in a customer-facing role.
- Experience with shipping, receiving, merchandising, order fulfillment and inventory management in a retail environment.
- Experience working in a client-facing role at the service desk, providing exceptional customer service is preferred.
- A strong service orientation – a demonstrated desire to wow our customers!
- Demonstrated interest in technology and how to use tech innovations to support the retail Customer Service function.
- The ability to work effectively as part of a team.
- Strong multi-tasking skills and the ability to calmly and efficiently manage, acknowledge and assist a long line of customers waiting for service.
- Strong communication skills.
Skills
- POS system operation
- Client data management
- Cash handling
- Order picking
- BOPIS operations
- Merchandise maintenance
- Inventory management
- Customer service
- Teamwork
- Multi-tasking
- Communication
Location
- Toronto, Ontario
Work Type
- Part-Time
- Permanent
- Onsite
Experience Level
- 2 years of retail experience
Salary/Compensations
- $17.95/hr + opportunity for bonus
Benefits
- Competitive pay program
- Opportunities to additionally earn monthly and annual Team bonuses
- Best in industry discounts and special purchase opportunities
- A comprehensive flexible benefits package
- Pension and Group RRSP Programs
- A modern, digitally advanced workplace
- A coach committed to supporting the achievement of your personal career goals
- A culture that is rich and diverse fostered through an internal Diversity Equity and Inclusion Council
- An employer that values internal growth and promotion and is committed to succession planning for your future
About the Company
- Harry Rosen is a proudly Canadian born and raised retailer of fine quality menswear with store locations across the nation.
- We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canada’s Best Managed Companies.
- We are committed to developing retail professionals who love retail and have the passion and ability to inspire exceptional service.
Equal Opportunity
- Harry Rosen Inc. is committed to ensuring that our environment is barrier-free to all persons, employees, and clients alike, as we believe in equal opportunity and fostering a diverse and inclusive environment.
- In the spirit of this philosophy, we are committed to providing reasonable accommodations to all applicants with accommodation needs in the interview and assessment process.
- If you need assistance during the selection process, please contact us at careers@harryrosen.com with details.