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About the Role
The Night Auditor is responsible for providing exceptional guest service during overnight shifts while ensuring the accuracy of daily transactions. This role requires a combination of front desk duties, financial reconciliation, and security oversight. The ideal candidate will have strong attention to detail, excellent communication skills, and the ability to work independently.
Responsibilities
- Greet and assist guests with check-in, check-out, and general inquiries.
- Process guest payments, verify charges, and reconcile accounts for the day's transactions.
- Generate and distribute daily reports for management review.
- Monitor and address any guest concerns, ensuring a smooth overnight experience.
- Conduct property walks to ensure security and report any issues.
- Handle emergency situations professionally and according to protocol.
- Assist with reservations, special requests, and room assignments.
- Maintain accurate records of room availability, rates, and occupancy.
- Respond to phone calls and emails in a professional and timely manner.
Requirements
- Prior experience in front desk operations or night audit preferred.
- Strong numerical and analytical skills to handle financial reconciliation.
- Proficiency in hotel property management systems (OPERA experience is a plus).
- Excellent communication and customer service skills.
- Ability to work independently with minimal supervision.
- Ability to stand, walk, and remain on feet for extended periods (up to 8 hours).
- Frequent reaching, bending, and stooping.
- Ability to lift and carry up to 25 lbs.
- Ability to push or pull luggage carts as needed.
- Manual dexterity required for computer and phone operations.
- Visual and auditory ability to respond to guest needs and emergencies.
Skills
- Attention to detail
- Communication skills
- Customer service skills
- Numerical skills
- Analytical skills
- Hotel property management systems
- OPERA
Location
- Montauk, NY
Work Type
- Full-time
- Year-round
- Overnight
Experience Level
- Prior experience in front desk operations or night audit preferred
Education Level
- High school diploma or equivalent required
- Hospitality degree preferred
Salary/Compensations
- $24 per hour
Benefits
- Health/Dental/Vision/Life/Retirement/Pet
- Shared Associate Housing at $175 per week
- Paid time off
- Employee discounts on accommodations, dining, and spa services.
- Opportunities for professional development and career growth.
About the Company
- Gurney’s Resorts & Seawater Spa is a premier luxury destination offering unparalleled oceanfront experiences in Montauk.
- Our mission is to create a unique, effortlessly elegant experience for our guests.