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About the Role
The Floating Leasing Consultant is primarily responsible for renting apartments to new and current residents while traveling to multiple sites across Maine, Georgia, Tennessee, South Carolina, and North Carolina.
Responsibilities
- Perform all tasks related to renting apartment homes including generating traffic, responding to telephone and internet inquiries, greeting prospective residents, touring prospective residents throughout the property, qualifying prospects and closing the sale by obtaining a rental application and a deposit.
- Visually inspect entire property daily for cleanliness and touch up model units.
- Process rental applications, obtain required documents, schedule move-ins and prepare all lease file documents.
- Maintain lease files per policy and procedure.
- Accurately record traffic from all sources daily.
- Convert minimum of 30% total traffic to leases.
- Follow up with prospective residents including a phone call within 24 hours and a minimum of two additional follow up contacts.
- Assist with planning and implementation of community marketing plan to generate traffic.
- Conduct outreach marketing visits on a weekly basis and maintain leads and contacts.
- Pick trash up off ground, operate trash compactor when necessary, carry cleaning supplies and/or vacuum up or down stairs to apartment homes, and clean apartment to bring it up to resident ready standards.
- Document all occurrences which need the manager's attention and immediately contact the Area Vice President regarding any emergencies.
- Record resident service requests accurately and in detail to assist the maintenance team.
- Schedule and inspect apartments for turnkey service.
- Receive and acknowledge resident notices and prepare files.
- Assist in lease renewal procedure by completing printouts, contacting residents prior to 75 days before the end of their initial term, sending renewal letters, and typing new leases and applicable addendums.
- Assemble move-in packages.
- Keep market survey of competitor rates up to date at least monthly and visit competitors three times annually.
- Keep all filing current.
- Schedule guest apartment and clubhouse rentals.
- Operate office alarm system in conjunction with opening and closing the office.
- Deliver thorough move-in presentation to new residents.
- Calculate daily rent, prorata charges, late fees, and percentages.
- Complete all URS Properties training in time specified.
- Communicate clearly to residents, both verbally and in writing, using proper grammar and spelling.
- Carry and deliver boxes, flowers, newsletters, correspondence, etc. to residents' apartments.
- Maintain a complete clean and neat appearance according to URS policy.
- Demonstrate customer service skills by treating residents, coworkers, supervisors, and vendors with respect, answering questions in a calm and open manner, and responding sensitively to concerns/complaints with a sense of urgency.
Requirements
- Must be able to travel to multiple sites across Maine, Georgia, Tennessee, South Carolina, and North Carolina.
- Must have multiplication, division, addition, and subtraction skills.
- Must complete all URS Properties training in time specified.
- Must maintain a complete clean and neat appearance according to URS policy.
- Must demonstrate customer service skills by treating residents, coworkers, supervisors, and vendors with respect, answering questions in a calm and open manner, and responding sensitively to concerns/complaints with a sense of urgency.
Skills
- Renting apartments
- Generating traffic
- Responding to telephone and internet inquiries
- Greeting prospective residents
- Touring prospective residents
- Qualifying prospects
- Closing sales
- Processing rental applications
- Maintaining lease files
- Recording traffic
- Following up with prospective residents
- Marketing
- Outreach marketing
- Cleaning
- Administrative tasks
- Customer service
- Verbal communication
- Written communication
- Proper grammar
- Spelling
- Record keeping
- Scheduling
- Lease renewals
- Market surveys
- Filing
- Rent calculation
- Training completion
Location
- Maine
- Georgia
- Tennessee
- North Carolina
- South Carolina
Work Type
- Floating
- Full-time