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About the Role

Serve as the Single Point of Contact (SPOC) for strategic customers, acting as a trusted advisor to understand their environment and business goals. Diagnose and resolve complex technical issues via phone, email, and online meetings, collaborating with R&D and peers to provide effective solutions. Create and share technical knowledge internally and with customers, while effectively managing case queues and prioritizing workloads in a fast-paced environment.

Responsibilities

Serve as the Single Point of Contact (SPOC) for strategic customers.
Act as a trusted advisor, understanding customer environment and business goals.
Diagnose and resolve complex technical issues (C/C++, C#, Java) via phone, email, and online meetings.
Work closely with R&D and peers to provide effective solutions and reproduce customer issues.
Create and share technical knowledge internally and with customers.
Manage case queues effectively, prioritizing heavy workloads in a fast-paced environment.

Requirements

Bachelor’s degree (or equivalent) in Computer Science or related field.
2+ years of experience in technical support or software development.
Proficiency in C/C++ and/or Java programming.
Hands-on experience with Linux/Unix environments (e.g., shell scripting).
Database experience (e.g., PostgreSQL/SQL).
Exceptional written and verbal communication skills in English.
Customer-centric mindset with a focus on delivering outstanding support.
Ability to troubleshoot complex technical issues independently.
Proficiency in Japanese (Highly desirable for local support).
Experience with Kubernetes or Containerization.
Database experience (SQL/NoSQL).
Experience using Salesforce.com for case management.
Background in Application Security (AppSec), SAST, SCA, or DAST tools.

Skills

C/C++
C#
Java
Linux/Unix
shell scripting
PostgreSQL
SQL
Kubernetes
Containerization
NoSQL
Salesforce.com
Application Security
SAST
SCA
DAST

Location

APAC

Work Type

Fast-paced
Collaborative
Results-driven
Occasional off-hour shifts may be required

Experience Level

2+ years of experience in technical support or software development

Education Level

Bachelor’s degree (or equivalent) in Computer Science or related field

Salary/Compensations

¥7,000,000—¥10,000,000 JPY

About the Company

Black Duck Software, Inc. helps organizations build secure, high-quality software, minimizing risks while maximizing speed and productivity.
Black Duck, a recognized pioneer in application security, provides SAST, SCA, and DAST solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code, open source components, and application behavior.
With a combination of industry-leading tools, services, and expertise, only Black Duck helps organizations maximize security and quality in DevSecOps and throughout the software development life cycle.

Equal Opportunity

Black Duck is an equal opportunity employer.
We consider all applicants for employment without regard to race, color, national origin, religion, sex, gender identity or expression, age, disability, sexual orientation, veteran or military service status, or any other characteristic protected by applicable law.
Black Duck complies with all applicable laws prohibiting employment discrimination in every jurisdiction where it operates and provides reasonable accommodations to individuals with disabilities in accordance with applicable law.