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About the Role

Charter Oak Federal Credit Union is seeking Contact Center Member Service Representatives to provide outstanding member service via telephone, online, and email. This role involves answering questions, solving problems, and offering solutions.

Responsibilities

Greet members and determine their needs, referring them to the appropriate department.
Communicate with members to identify their deposit and loan needs.
Cross-sell credit union services using APEX tools.
Perform clerical functions for deposit, loan, and other service accounts.
Assist members with account research, balancing, and reconciliation.
Exercise judgment in servicing accounts, including approving accounts and waiving fees.
Maintain knowledge of laws and regulations regarding credit union products.
Present a professional image.
Provide suggestions for service improvement, cost control, and promotion.
Perform Loan Originator duties, including taking applications.
Oversee security procedures in the safe deposit department.
Provide backup support for Tellers.
Perform other duties as assigned.

Requirements

Prior Contact Center or banking experience is required.
Excellent communication and interpersonal skills are necessary.
Ability to work in a fast-paced team environment is essential.

Skills

APEX tools

Work Type

part-time
full-time

About the Company

Be a part of the Charter Oak Federal Credit Union Team!

Equal Opportunity

Equal Opportunity Employer Veterans/Disabled