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About the Role
The Associate Manager, Systems & Operations Support enhances retail efficiency by providing operational and technological support to markets. This role optimizes in-store technology, supports store openings/closures, ensures team proficiency, manages requests, develops training, and collaborates with IT and other teams to simplify processes and drive growth.
Responsibilities
- Enhance retail efficiency by providing dedicated operational and technology support to markets.
- Act as a central point of contact for market escalation regarding in-store tech support and resolutions.
- Support new store openings and closures and ensure retail teams are proficient in respective processes.
- Maintain strong relationships with tech support to ensure all in-store system failures are addressed and resolved in a timely manner.
- Support the implementation of system updates and feature rollouts in retail locations.
- Support the Director, Store Systems & Operations, on strategic initiatives aimed at optimizing retail technology and processes.
- Partner with the Sr Manager of Global Retail Systems and Ops to deliver regular training & upskilling opportunities to maximize retail employees' proficiency with existing in-store technology and platforms.
- Partner with Retail & Education on in-store systems onboarding build directed at field managers.
- Create clear, concise, and engaging presentation materials for training and communication.
- Respond to and manage ad-hoc training requests from markets.
- Ensure retail teams are leveraging technology effectively to streamline tasks, improve customer experience, and enhance sales performance.
- Build a regular cadence of data refreshes to update tech push reporting – inclusive of by market results and suggestions for improvement.
- Manage and prioritize incoming ad-hoc operational requests from market leads, providing timely and effective solutions.
- Identify opportunities to simplify and improve existing operational processes within stores, leveraging technology where possible.
- Collaborate with the Retail & Education team to ensure that operational best practices are integrated into training and field guidance.
- Own Booxi platform market support – invite new users, de/activating stores, adjust access levels, audit users and setting, and manage connections.
- Manage Yext & Google My Business audits and ensure listings are accurate and new features are activated.
- Cegid own in-store efforts – upload sales conditions, discounts, run store reports, inventory support, and document ticket requests.
- Respond to Envoy waiver requests and download release forms accordingly.
- Build and maintain strong working relationships with IT, Market Leads, and the broader Retail & Education team.
- Translate operational insights and feedback from the field into actionable recommendations for system enhancements or process changes.
- Facilitate communication between retail stores and corporate teams regarding system performance and operational needs.
- Other duties as assigned
Requirements
- Bachelor's degree in Business Administration, Operations Management, Information Technology, or a related field.
- 3+ years of experience in retail operations, store systems support, or a similar role, preferably in a multi-store environment.
- Knowledge of retail systems such as Booxi, Ayden, PBI, Envoy, Yext, and Google My Business is highly preferred.
Skills
- Booxi
- Ayden
- PBI
- Envoy
- Yext
- Google My Business
- PowerPoint
Location
- California
Work Type
- Hybrid
- Permanent Job
Experience Level
- 3+ years of experience
Education Level
- Bachelor's degree
Salary/Compensations
- $80,000-$120,000 annually
Benefits
- Comprehensive health, dental and vision plans
- 401(k) plan with employer matching
- Various paid time off programs
- Employee discounts/perks
- Life insurance
- Disability insurance
- Flexible spending accounts
- Annual bonus
About the Company
- Benefit Cosmetics