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About the Role

We are seeking a passionate and results-driven Sales Supervisor to join our boutique, powered by the Leap Platform. This opportunity is ideal for a hands-on retail leader who thrives on the sales floor, develops teams, and creates exceptional customer experiences. As a key member of the leadership team, you will serve as the Leader on Duty, partnering with the Store Manager/General Manager to drive sales performance, lead daily operations, and ensure the team delivers an elevated in-store experience.

Responsibilities

Drive sales performance by leading the team in achieving daily sales goals and key performance metrics through active coaching, floor leadership, and strong selling behaviors.
Monitor business performance throughout the day, identifying opportunities and adjusting priorities to maximize results.
Reinforce product knowledge, storytelling, and personalized selling techniques to elevate the customer experience.
Create meaningful customer connections through authentic engagement, product expertise, and personalized service.
Coach associates to deliver thoughtful recommendations and experiences that drive customer loyalty and repeat business.
Serve as a trusted leader on the sales floor by providing coaching, feedback, recognition, and ongoing support to develop a high-performing team.
Partner with store leadership to onboard new team members, reinforce training, and foster a culture of accountability and collaboration.
Serve as Leader on Duty by overseeing daily store execution and ensuring the team is prepared to deliver an exceptional customer experience.
Execute brand standards across visual merchandising, inventory management, shipment processing, and daily operations while maintaining compliance with company policies.
Support store events, activations, new store openings, and market initiatives as needed.

Requirements

1–3 years of retail leadership or supervisory experience in boutique, specialty, premium, or customer-focused retail environments.
Demonstrated ability to lead a team, coach selling behaviors, and drive sales results in a fast-paced environment.
Strong customer-focused selling skills with the ability to build relationships, provide product expertise, and create memorable experiences.
Strong communication skills with the ability to provide feedback, motivate others, and build positive team relationships.
Strong organizational skills and attention to detail while managing multiple priorities.
Flexible availability, including days, evenings, weekends, and holidays.
Ability to actively lead on the sales floor, including standing, walking, climbing ladders, and lifting up to 50 lbs.
Must be at least 18 years of age.

Skills

Retail technology
Shopify
Endear CRM
Slack
Google Workspace

Location

On-site

Work Type

Full-time
Hourly

Experience Level

1-3 years retail leadership/supervisory experience

Salary/Compensations

$23/hr. – $25/hr.

Benefits

Bonus eligible
Medical, dental, and vision benefits (must average 32+ hours per week)
AllOne Health Employee Assistance Program
401(k)
Accrued PTO: Full-time hourly employees can accrue up to two weeks (80 hours) of paid time off annually, excluding restricted dates during busy retail seasons, with manager approval.
Part-time hourly employees accrue PTO in accordance with local laws.
Employee discount and wardrobe allotment for participating Leap brands

About the Company

Established in 1972, TONY BIANCO has been dedicated to designing quality, fashion-forward footwear for five decades.
Today, TONY BIANCO is Australia’s leading footwear brand, celebrating individuality as the essence of true style.
With considered details, dynamic heel heights, and a focus on leather textures, we embrace low-key luxury and minimalistic dressing to create a future-proof shoedrobe.
The Leap platform powers insight-driven retail stores for modern brands, delivering superior performance with minimized risk.
We manage 100+ stores across the country and proudly partner with trailblazing brands such as Billy Reid, Frankies Bikinis, Grown Brilliance, Malbon Golf, MZ Wallace, Paper Planes, Ring Concierge, SET, and many others.

Equal Opportunity

Leap celebrates diversity and is committed to fostering an inclusive workplace where every team member can thrive.
We believe our differences strengthen our organization and better support the brands, customers, and communities we serve.
We value individuals of all backgrounds, experiences, and identities.