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About the Role
The Mailroom Service Associate supports daily mail and package operations within a corporate environment, ensuring timely, accurate, and secure handling of all inbound and outbound materials. This role is responsible for maintaining service standards, executing distribution routes, assisting with loading dock activity, and delivering high-quality customer service to internal departments and external partners. The associate plays a key part in operational continuity, compliance, and workplace logistics.
Responsibilities
- Receive, sort, scan, and distribute all inbound mail, parcels, and courier deliveries.
- Prepare and process outbound mail and packages using various courier services.
- Maintain chain-of-custody procedures for accountable mail, confidential documents, and high-value shipments.
- Execute scheduled and on-demand delivery routes across multiple floors, buildings, or departments.
- Ensure timely delivery of interoffice mail, production materials, and time-sensitive items.
- Provide customer service support for delivery inquiries, missing packages, and special handling requests.
- Assist with loading dock operations including receiving freight, staging deliveries, and coordinating vendor drop-offs.
- Follow all safety protocols related to dock equipment, material handling, and restricted areas.
- Communicate with building security, facilities, and vendors to ensure smooth logistics flow.
- Operate mailroom equipment such as postage meters, shipping systems, scanners, carts, and PIT equipment.
- Troubleshoot minor equipment issues and escalate service needs.
- Maintain accurate records in mail tracking systems, shipping platforms, and corporate reporting tools.
- Provide professional, courteous support to employees, departments, and external partners.
- Respond to inquiries regarding mail status, delivery timelines, and special service requests.
- Escalate service disruptions, delays, or operational issues to leadership promptly.
- Follow all corporate policies, security protocols, and mail handling regulations.
- Support compliance with USPS, courier, and corporate guidelines for restricted, hazardous, or confidential materials.
- Maintain a clean, organized, and safe work environment.
- Assist with inventory of mailroom supplies, packaging materials, and equipment.
- Support peak-volume periods, special projects, and business continuity needs.
- Provide coverage for teammates during absences or high-volume days.
Requirements
- High school diploma or equivalent required.
- 1–2 years of mailroom, shipping/receiving, warehouse, or logistics experience preferred.
- Experience with USPS, UPS, FedEx, DHL, or other courier workflows.
- Ability to lift, move, and transport packages up to 50 lbs safely.
- Familiarity with mailroom equipment (postage meters, scanners, shipping systems, PIT equipment).
- Basic proficiency with Microsoft Office, mail-tracking software, and shipping platforms.
- Strong attention to detail and accuracy in sorting, scanning, and chain-of-custody procedures.
- Excellent customer service skills and professional communication with internal departments and external vendors.
- Ability to work independently, follow SOPs, and maintain productivity in a fast-paced environment.
Skills
- Mailroom operations
- Package processing
- USPS
- UPS
- FedEx
- DHL
- Courier services
- Chain-of-custody procedures
- Internal distribution
- Loading dock operations
- Vendor coordination
- Mailroom equipment operation
- Mail tracking systems
- Shipping platforms
- Customer service
- Professional communication
- Microsoft Office
- SOP adherence
- Safety protocols
Location
- Nationwide
Work Type
- Full-time
Experience Level
- 1-2 years preferred
Education Level
- High school diploma or equivalent
About the Company
- The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education.
- TMG has a team of over 1,500 nationwide associates and over 30 years of success in the industry.