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About the Role
The Order Management Superuser role supports the Order Management team and its applications by performing detailed analyses, root cause investigations, and analytical reporting to identify and resolve system or process issues that interrupt the flow of orders. Success in the role depends on understanding the complexities of these processes and systems, as well as the internal stakeholders and areas impacted by this work.
Responsibilities
- Monitor and maintain system health with daily error management and exception analysis
- Validate & Process Store/Purchase Order cancellation/uploads/manipulation requests
- Process daily Work Re-direct (WRD) processes (Store Order & Purchase Order)
- Validate and process daily stranded orders in Legacy order management system
- Investigate/Analyze questions about deal & IEP allocation/rationing
- Provide timely responses on ad-hoc requests for analysis from VP/AVP/Manager
- Provide testing support when required for system enhancements and fixes
- Own, build and maintain programs, queries, reports and other data within the Order Management environments
- Direct involvement with corporate initiatives to ensure Order Management requirements are heard/met
- Challenge the status quo to find creative ways to continuously improvement daily processes
- Document and maintain documentation related to the above responsibilities
Requirements
- Proven curiosity, ambition to learn, solve and understand
- Interpersonal skills and ability to organize, collaborate and communicate
- Knowledge of Order Management processes and applications
- Education involving information engineering and systems analysis
- 2+ years of Supply Chain experience
- Proficient user of standard desktop tools including Excel, Access, Knime and PowerPoint
- Proven ability to work with extremely detailed information and understand complex systems
- Ability to prioritize, multiple tasks, identify issues, assess impacts, relay findings and formulate options
Skills
- Order Management processes
- Order Management applications
- Information engineering
- Systems analysis
- Excel
- Access
- Knime
- PowerPoint
Location
- Remote
Work Type
- Full-time
Experience Level
- 2+ years
Education Level
- Information engineering
- Systems analysis
Salary/Compensations
- $53,000.00 - $88,000.00 CAD Annual
- $53,000.00 - $78,000.00 CAD Annual
Benefits
- Comprehensive benefits and retirement programs
- Performance incentives
- Continuing Education Programs
- Other perks to support your well-being
- Career growth opportunities
- Product discounts
- Store discounts
- Supported learning through our Triangle Learning Academy
- Canadian Tire Profit Sharing
- Retirement and savings programs for eligible employees
- Enhanced flex benefits program
- Mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families
- Total well-being
- Mental health tools and resources for all employees
About the Company
- Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies.
- With more than 90 Owned Brands, over 1,600 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies.
- We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward.
- We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees.
- As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees.
- Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility.
- It is an especially exciting time to join CTC and its family of companies where career opportunities are wide-ranging!
- Join us, where there's a place for you here.
Equal Opportunity
- We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do.
- We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification.
- We are united in our purpose of being here to help make life in Canada better.
- We stand firm in our Core Value that inclusion is a must.
- We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond.
- Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.