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About the Role

We are looking for an experienced social client service lead to join our award-winning team, leading a social-first culture obsessed entertainment tech client. This role requires strong creative abilities, social media knowledge, and the confidence to engage with top executives to shape opinions and bring ideas to life. You will introduce clients to the power of building compelling stories, social strategies, and experiences, driven by data and technology, and champion social strategies including influencer campaigns.

Responsibilities

Act as day-to-day contact for senior-level social clients and develop deep relationships, providing strategic solutions on everything digital – including social and influencer
Exhibit solid understanding of key client information including general business strategy, industry issues, products and services offered, key customers, competitors
Lead multiple workstreams from strategy through execution; manage teams
Liaise and collaborate with internal teams and external agency partners; communicate cross-discipline deliverables and expectations
Spot opportunities for growth to drive additional revenue
Stay current on the latest social technology, functionality, and influencer integrations to serve as a go-to resource for the client and internal team
Serve as a mentor and escalation point for junior staff and trusted advisor for senior staff
Exhibit an understanding of the components of large integrated marketing campaigns, such as advertising, paid media, social, and issue advocacy
Display strong knowledge of the marketing mix, and the role each channel plays in the success of a campaign

Requirements

At least 8 years of relevant experience in digital marketing and communications
Bachelor’s degree or equivalent work experience
Experienced digital client service lead for a global brand
Agency experience is a plus
A demonstrated track record of developing and executing social strategies and programs that have driven tangible results.
Experience working with paid media, analytics, planning, technology, editorial and creative teams to build effective strategies and experiences
Familiarity with analytics and reporting across earned, owned, and paid platforms
Skill in leading a team and inspiring junior staff
Accountability to reliably take ownership of work and responsibilities
Polished, innovative, collaborative, and a strong operational leader

Skills

Social media
Influencer marketing
Digital marketing
Communications
Creative strategy
Client service
Team leadership
Paid media
Analytics
Reporting

Experience Level

8+ years of relevant experience

Education Level

Bachelor’s degree or equivalent work experience

Salary/Compensations

$105,000-$160,000 a year

Benefits

Medical and dental insurance
Vision
401K
Life insurance
Disability insurance
Paid time off
Travel assistance
Wellness programming
Annual bonuses

About the Company

Edelman is a voice synonymous with trust, reimagining a future where the currency of communication is action. Our culture thrives on three promises: boldness is possibility, empathy is progress, and curiosity is momentum.

Equal Opportunity

DJEH is proud to be an equal opportunity employer and believes in diversity, equity, and inclusion. We seek applications from all qualified candidates without regard to race, color, gender, sex, age, religion, physical or mental disability, military and veteran status, or any other basis protected by federal, state or local law. If you require a reasonable accommodation in any part of the employment process, please let us know.