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About the Role
Neighbourly Pharmacy is seeking a highly organized and detail-oriented Benefits and Retirement Plan Administrator to join our Total Rewards team in Toronto, Ontario. The position reports directly to the Total Rewards Director. They will have the opportunity to engage with a talented team and gain valuable experience. In this role, you will ensure the accurate, timely, and complete administration of benefits and retirement plan data, payroll deductions, employer contributions, reconciliations, and related payments, while collaborating effectively with employees, internal partners, and external providers.
Responsibilities
- Administers day-to-day group benefits and retirement savings plans: Registered Retirement Savings Plan (RRSP) and Deferred Profit Sharing Plan (DPSP).
- Collects, validates, and processes employee information and documentation for benefits and retirement savings plans enrollments, status change requests, terminations, and processing late applications through the HRIS and payroll systems.
- Ensures employee payroll, benefits, retirement savings plan, contribution, and coverage records are maintained accurately and in compliance with plan requirements.
- Downloads and reviews reports from group benefits provider, analyzes employee & plan data and prepares reconciliation master sheets.
- Prepares, verifies, and processes employee group benefits premium deductions, employer contributions, and one-time payroll adjustments using standard payroll election templates.
- Downloads and reviews reports with contributions from the retirement plan provider, processes retirement plan employee contributions, and enters employer matching contributions using standard payroll election templates.
- Coordinates and validates payroll updates to ensure timely and accurate employee deductions, adjustments, and employer contributions.
- Downloads billing from group benefits provider, prepares cost center reconciliation, and validates amounts for payments.
- Performs monthly reconciliations between vendor invoices, payroll records, deductions, and contributions; investigates and resolves discrepancies and facilitates provider payments.
- Prepares billing report, approves with Total Rewards Director and CHRO and ensures payments are made and allocated correctly by Finance and the Provider.
- Reconciles Health Care Spending Account (HCSA) and Early Referral Services (ERS) billings and resolves identified discrepancies.
- Calculates, validates, and processes special payroll payments including bonuses and other variable compensation programs for both hourly and salaried employees across multiple business units.
- Prepares and maintains bonus calculators, verifies supporting data and communicates required information to employees and HR team members.
- Administers full cycle of clinical services, bonus calculation and payment.
- Supports HR Business Partners and Managers with preparations for bonus estimate calculations and total rewards statements.
- Coordinates benefit and retirement savings plan contribution arrangements for employees on leave of absence, including electronic fund withdrawals and payroll deduction adjustments.
- Monitors ongoing employee payments, deductions, and contribution arrangements to ensure continuity of coverage where applicable.
- Monitors return to work to ensure continuity of benefits.
- Serves as a primary point of contact for employee inquiries related to benefits coverage, benefits and retirement savings plan payroll deductions, and claims processes.
- Develops, maintains, and updates payroll-benefits related standard operating procedures (SOPs) and process documentation to support operational excellence.
- Provides support to HR Business Partners and employees and answers employee questions coming to the benefits inbox in a timely manner within the role’s area of responsibility.
- Conducts quarterly and semi-annual audits across internal payroll systems and third-party vendor platforms to maintain data accuracy, integrity, and compliance with company policies.
- Prepares and analyzes payroll and benefits reports, including leave of absence tracking, bonus tracking, and turnover metrics.
- Supports data-driven decision-making through regular reporting and trend analysis.
- Provides analytical support for salaried and hourly employees across corporate and store operations in Canada.
- Salary survey submissions.
- Conducts semi-annual and quarterly data audits to ensure data quality in vendor platforms and internal payroll systems.
- Supports and implements continuous improvement initiatives and process efficiencies, works with internal stakeholders and vendors to implement enhancements and elevate employee experience.
- Drafts and updates process and procedural documentation.
- Performs ad-hoc support as requested by Manager, including items such as testing, acquisitions, system implementations, audits, and project work.
- Partners with the HR team in the implementation, communication, and training of new total rewards programs to elevate employee experience.
- Other duties as assigned.
Requirements
- 1-5 years of experience within payroll administration, benefits and retirements plan administration, payroll reconciliations, data analysis, finance, or a related field.
- Advanced proficiency in Microsoft Excel – macros, look-ups, pivot tables, reconciliations and data validation.
- Smartsheet experience.
- Dayforce experience.
- Dashboard development experience.
- MicroStrategy or other Business Intelligence (BI) software experience.
Skills
- Willingness to solve complicated problems and see projects through to completion.
- Analytical and problem-solving skills.
- Attention to detail.
- Team-oriented attitude to help HR, finance and payroll partners.
- Strong interpersonal communication and relationship-building skills.
- Ability to manage time and effectively prioritize numerous projects at one time.
- Demonstrated experience and maturity to handle confidential employee, payroll, benefits and compensation information.
Location
- Toronto, Ontario
Work Type
- Full-time
Experience Level
- 1-5 years
Education Level
- Bachelor’s Degree with specialization in Human Resources, Business or Finance is preferred.
About the Company
- Neighbourly Pharmacy is Canada’s largest and fastest growing network of community pharmacies. Our 300+ locations from coast to coast are united by one priority: our patients! We strive to uphold each pharmacy’s tradition of providing outstanding patient care by offering accessible healthcare with a personal touch of kindness in each community we serve. We are proud to be recognized as one of Canada’s Best Managed Companies. We know that our people are our most valuable asset, and we take pride in helping our employees realize their career goals.
Equal Opportunity
- Neighbourly Pharmacy is an equal opportunity employer. We are committed to delivering accessibility and equality to all job applicants, staff, and our customers. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.