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About the Role
We are seeking a Senior Analyst, Quality Assurance to lead quality assurance activities across Porter’s customer-facing and internal IT delivery teams. This role will focus on designing test strategies, executing complex test cases, and championing quality across the software delivery lifecycle. This role will work alongside developers, product managers, business stakeholders, and automation engineers to ensure high-quality software deployments, mentor more junior QA team members, and drive continuous improvement in Porter’s testing practices.
Responsibilities
- Prepare test strategies, plans, and cases for complex, cross-system releases, using AI tools to accelerate coverage design and expand risk analysis.
- Use AI to prepare, rank, and prioritize test cases across functional, regression, integration, exploratory, and user-acceptance testing, validating and hardening AI output before it enters the official test suite.
- Investigate requirements with developers, product managers, and business stakeholders to identify quality risks, using AI to analyze specs, identify ambiguities, and prepare acceptance criteria for review.
- Use AI to prepare test data and synthetic data across web, mobile, and API-driven systems, ensuring the generated data reflects realistic edge cases and regulatory constraints.
- Investigate defects and prepare reproduction steps, severity ratings, defect clustering, and first-pass root-cause hypotheses using AI, for engineer follow-up.
- Code and maintain automation scripts and API tests against established frameworks, using AI to accelerate drafting and refactoring; collaborate with automation engineers on framework-level changes and CI/CD integration.
- Identify regression coverage gaps and prepare automated tests in-sprint to close them, and measure suite health with AI-assisted investigation.
- Use AI to report release readiness signals, prepare go/no-go briefings, and prepare post-release quality assessments with prioritized recommendations.
- Prepare guidance and share validated prompt patterns, validation techniques, and AI usage approaches with intermediate and junior QA analysts, including when AI output must not be trusted without human review.
- Investigate production incidents using AI to analyze logs, correlate signals, and prepare timelines and root-cause narratives from a quality perspective.
- Participate in Agile ceremonies and use AI to accelerate ticket refinement, estimation preparation, and retrospective analysis.
- Research new AI tooling, prepare validated prompt patterns and workflows, and prepare approved uses for QA process documentation.
- Actively participate in Porter's Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy.
Requirements
- 5+ years of experience in software quality assurance, including experience leading QA on complex projects or releases.
- Strong understanding of software testing principles, including test case design, defect management, and test reporting.
- Experience testing web, mobile, and API-driven systems, including hands-on experience with API testing tools.
- Hands-on experience writing and maintaining automated tests in at least one modern framework and API test suites, including integration with CI/CD pipelines.
- Experience with test management and defect tracking tools.
- Working knowledge of SQL for data validation and test data setup.
- Experience mentoring or leading other QA analysts, including codifying validated practices into shared team documentation.
- Experience with Agile software development methodologies.
- Demonstrated expertise in leveraging artificial intelligence solutions to optimize daily quality assurance workflows, spanning test scenario development, data synthesis, and technical documentation, while maintaining rigorous validation of all AI-generated outputs.
- Strong analytical and problem-solving skills with a bias toward risk-based, customer-focused testing.
- Excellent communication skills and the ability to influence quality outcomes across cross-functional teams.
- Experience in aviation, travel, or another regulated industry is an asset.
Skills
- Selenium
- Playwright
- Cypress
- Postman
- RestAssured
- Jenkins
- GitHub Actions
- AWS CodePipeline
- Jira
- Zephyr
- TestRail
- SQL
- ChatGPT
- Claude
- GitHub Copilot
Location
- Toronto Downtown Office (250 Yonge Street)
Work Type
- Hybrid
Experience Level
- Senior
- 5+ years
Education Level
- Bachelor’s degree in computer science, engineering, information systems, or equivalent
About the Company
- Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm.
- Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves North America, including a coast-to-coast domestic Canadian network, the U.S., Mexico, the Caribbean and Central America.
- Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®.