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About the Role
The engineer will provide daily support and troubleshooting, support expansion projects, and work on reporting and telemetry projects for Security Operations and adjacent teams. This role requires advanced platform expertise, architectural knowledge, and enterprise routing skills to serve a very large user base.
Responsibilities
- Provide daily operational support and troubleshooting for the Zscaler platform.
- Support project expansions and rollouts.
- Manage ZIA policy: advanced threat protection, Cloud Firewall, Sandboxing, DLP, and URL filtering.
- Manage ZPA zero trust network access: application segmentation, App Connectors, and access policies that replace legacy VPNs.
- Deploy and troubleshoot traffic forwarding at scale using GRE tunnels, IPsec tunnels, PAC files, and Zscaler Client Connector.
- Integrate Zscaler with enterprise identity providers using SAML 2.0 and SCIM, such as Microsoft Entra ID and Okta.
- Manage enterprise PKI and root certificates, and design SSL/TLS inspection policies that don’t break sensitive or business-critical applications.
- Isolate latency, packet loss, and application breaks using packet analysis and Zscaler Digital Experience (ZDX).
- Build reporting and telemetry projects for SecOps and other teams, and automate with Python, PowerShell, or Terraform against the Zscaler APIs.
- Work with other technology teams.
Requirements
- Deep ZIA expertise at large scale (hundreds of thousands of users).
- ZPA and Zero Trust Network Access, including application segmentation, App Connectors, and access policy design.
- Traffic forwarding experience with GRE, IPsec, PAC files, and Zscaler Client Connector across diverse operating systems.
- Strong routing and architecture knowledge: BGP, OSPF, and SD-WAN integration.
- Identity integration through SAML 2.0 and SCIM.
- SSL/TLS inspection and enterprise PKI management.
- Advanced diagnostics with packet analyzers.
- Senior-level experience supporting a large global enterprise.
Skills
- Zscaler DLP
- Zscaler AI capabilities
- Zscaler Digital Experience (ZDX)
- Python
- PowerShell
- Terraform
- API integration
- Configuration backups
- Bulk policy updates
- Log streaming (NSS)
- Reporting
- Telemetry
- Financial-services experience
Location
- Global
Work Type
- Full-time
Experience Level
- Senior-level
About the Company
- Orion Innovation is a premier, award-winning, global business and technology services firm.
- Orion delivers game-changing business transformation and product development rooted in digital strategy, experience design, and engineering, with a unique combination of agility, scale, and maturity.
- We work with a wide range of clients across many industries including financial services, professional services, telecommunications and media, consumer products, automotive, industrial automation, professional sports and entertainment, life sciences, ecommerce, and education.
Equal Opportunity
- Orion is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, citizenship status, disability status, genetic information, protected veteran status, or any other characteristic protected by law.