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About the Role
Support Technical Account Managers (TAMs) in delivering outstanding outcomes for Logistics customers by executing day-to-day tasks, preparing materials, tracking deliverables, and running analysis for data-driven decisions. This role is an entry point into account management and customer success, building core skills in customer operations, data analysis, and collaboration.
Responsibilities
- Support TAMs across major logistics service provider accounts by managing specific workstreams and deliverables.
- Assist in executing onboarding tasks for new users, including scheduling trainings and tracking adoption milestones.
- Conduct analysis on customer usage data to help TAMs identify trends, risks, and opportunities.
- Prepare materials for customer calls and Quarterly Business Reviews, including data pulling and drafting talking points.
- Coordinate with product and implementation engineering teams to track customer deliverable status and flag blockers.
- Own specific day-to-day tasks for a subset of accounts under TAM guidance.
- Capture and organize customer feedback, routing it to the appropriate TAM or product team member.
- Learn Altana's platform and product capabilities to support customer-facing conversations alongside a TAM.
Requirements
- 2-3 years of experience in account management, customer success, operations, or a related analytical role.
- Logistics industry exposure is a plus, but not required.
- Detail-oriented and organized, comfortable managing multiple tasks and deadlines across several accounts.
- Strong communicator capable of synthesizing data into clear, digestible takeaways.
- Eager to learn the fundamentals of data fusion and machine learning.
- Proactive collaborator who seeks feedback and takes direction well.
- Exhibits good judgment, a strong work ethic, and a willingness to dig into details.
- Excited to grow into a Technical Account Manager role over time.
- Must be within commuting distance from current (Brooklyn, NY) and future (Midtown Manhattan) office locations.
Skills
- Data analysis
- Customer operations
- Cross-functional collaboration
- Customer feedback management
- Data fusion
- Machine learning
Location
- Brooklyn, NY, USA
- Midtown Manhattan, NY, USA (Summer 2027)
Work Type
- Full-time
Experience Level
- Entry-level
- Mid-level
Salary/Compensations
- $95,000 - $115,000 USD
Benefits
- Competitive equity grants
- Discretionary bonus or variable compensation plan
- Flexible Time Off (FTO)
- Paid Parental Leave (PPL) - 14 weeks for non-birthing/adoptive/foster parents, up to 26 weeks for birthing parents
- Medical, vision, and dental benefits with generous employer contributions
- 100% employer-paid high deductible health plan for employees
- Employer contribution to Health Savings Account (HSA)
- Flexible Spending Account (FSA) option
- Life, short- and long-term disability, and AD&D insurance coverage at no cost
- 401(k) Savings program with Fidelity
- Commuter Benefits
- Free premium subscription to Calm
- Pet Insurance (Wishbone insurance and/or Total Pet vet service)
- Employee Assistance Program
- Dependent Care FSA
About the Company
- Altana is the network for trusted trade, empowering governments and businesses with AI-powered products to build a more resilient and secure global economy while keeping trade flowing.
Equal Opportunity
- Altana is an equal opportunity employer and values diversity. Employment opportunities and decisions are based on business needs and individual qualifications, without regard to race, color, religious creed, national origin, ancestry, age, physical or mental disability, medical condition, marital status, sexual orientation, gender identity or expression, genetic information, family care or medical leave status, military or veteran status, or any other characteristic protected by law.
- Offers related to employment at Altana will come from an Altana.ai email address.
- We will never ask for payment as part of the interview or onboarding process.