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About the Role
Altana is seeking a dedicated Technical Account Manager (TAM) to collaborate with Logistics customers, guiding them in operating Altana's platform. The TAM will drive user adoption, product enablement, and value realization, ensuring customer success. This role involves managing customer relationships, conducting check-ins and QBRs, and developing pipelines for product usage, up-selling, and cross-selling.
Responsibilities
- Manage strategic accounts across the world’s largest logistics service providers, driving measurable impact through strong stakeholder alignment, adoption, and growth across global operations.
- Drive the onboarding and adoption process for new users, making sure they harness the full potential of Altana's offerings.
- Assist customers with in-depth analysis to optimize their experience and results.
- Collaborate with product and implementation engineering teams to ensure successful delivery of customer contracts and consistent product improvements.
- Own customer calls and Quarterly Business Reviews, leveraging data-driven insights to astonish clients and relay feedback to appropriate teams.
- Balance strategic thinking with tactical execution, connecting day-to-day account management with broader commercial and product goals.
- Collaborate with Account Executives to identify and capitalize on expansion opportunities.
- Synthesize and communicate feedback to the product team.
Requirements
- 5+ years of account management experience, working with Logistics customers (3PLs, Cargo, Freight, etc.).
- Experience driving strategic initiatives from concept to execution, bringing structure, clarity, and follow-through to fast-moving environments.
- Demonstrated history of successfully expanding accounts year over year.
- Willingness to learn fundamental concepts of data fusion and machine learning.
- Ability to effectively communicate product value to both technical and commercial audiences.
- Candidates must be within commuting distance from current and future office locations.
Skills
- Account management
- Logistics
- Data analysis
- Stakeholder management
- Product adoption
- Sales
- Communication
Location
- Brooklyn, NY, USA
- Midtown Manhattan, NY, USA (Summer 2027 relocation)
Work Type
- Full-time
Experience Level
- 5+ years
Salary/Compensations
- $125,000 - $150,000 USD
Benefits
- Competitive equity grants
- Discretionary bonus or variable compensation plan
- Flexible Time Off (FTO)
- 14 weeks paid parental leave for non-birthing, adoptive, and foster parents
- Up to 26 weeks paid parental leave for birthing parents
- Medical, vision, and dental benefits with generous employer contributions
- 100% employer-paid high deductible health plan for employees
- Employer contribution to Health Savings Account (HSA)
- Flexible Spending Account (FSA) option
- Life, short- and long-term disability, and AD&D insurance coverage at no cost
- 401(k) Savings program with Fidelity
- Commuter Benefits
- Free premium subscription to Calm
- Pet Insurance (Wishbone insurance and/or Total Pet vet service and telehealth discount plan)
- Employee Assistance Program
- Dependent Care FSA
About the Company
- Altana is the network for trusted trade.
- Our AI-powered product network empowers governments and businesses to build a more resilient and secure global economy while keeping trade flowing.
- Our values are Trust, Resilience, Stewardship, and Courage.
- We believe that a diverse workforce enables greater creativity, performance, and adaptability.
Equal Opportunity
- We are proud to be an equal opportunity employer and welcome you to join us as you are.
- Our employment opportunities and decisions are based on business needs and individual qualifications, without regard to race, color, religious creed, national origin, ancestry, age, physical or mental disability, medical condition, marital status, sexual orientation, gender identity or expression, genetic information, family care or medical leave status, military or veteran status, or any other characteristic protected by the laws or regulations in the areas in which we operate.
- We prohibit discrimination and harassment of any type, in any situation.
- Offers related to employment at Altana will come from an Altana.ai email address.
- We will never ask for payment as part of the interview or onboarding process.