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About the Role
As we scale our logistics business, we are hiring a Senior Sales Engineer to be the technical lead on Altana’s work with logistics service providers and customs brokers. You’ll own demos, solution design, architecture conversations, and the technical narrative that carries a deal from first call to signed order form. You’ll partner closely with Sales, Product, Engineering, and Implementation, and act as the voice of the customer back to our product and engineering teams.
Responsibilities
- Achieve mastery of the full Altana product surface area and run demos that hold up with brokerage operations staff, IT leadership, and executive buyers alike, whether it’s an impromptu whiteboard session or a prepared narrative demo
- Design solutions for complex customer environments, mapping current-state operational workflows to a credible future state on Altana, and documenting the gap between them in terms a customer recognizes as their own business
- Speak fluently to the technical architecture of the platform: data models, APIs, EDI and file-based integration patterns, and how Altana lands inside the systems logistics providers already run
- Serve as the bridge between the commercial and product organizations, translating field reality into product input and product direction into field-ready positioning
- Support the sales process with new and existing customers in the customs and trade space, identifying use cases that address stakeholder needs before they’ve been articulated
- Contribute to the Altana product development process in collaboration with product managers, data scientists, engineers, and customer-facing stakeholders
Requirements
- 5+ years in pre-sales engineering, solutions consulting, or solution architecture, selling technical software into trade, customs, logistics, or enterprise supply chain
- Excellent presentation skills, with the ability to communicate effectively to both technical and executive audiences
- A track record of current-state to future-state workflow design on genuinely complex, multi-stakeholder operational processes
- Working fluency in systems architecture and integration: APIs, EDI, file-based transfer, and data modeling, with enough depth to hold your own with a customer’s IT team
- The ability to correlate a customer’s specific business problems with Altana’s solutions
- Customs brokerage or freight forwarding operations experience is a strong plus, including familiarity with ABI, CargoWise, NetCHB, or HTS classification workflows
- You possess a passion for tackling complex challenges within global trade
Skills
- APIs
- EDI
- File-based transfer
- Data modeling
- AI tooling
- Notebooks
- Low-code
Location
- New York
- Washington, DC
Work Type
- Hybrid
Experience Level
- Senior
Salary/Compensations
- New York City: $155,000 - $185,000 USD
- Washington, DC: $150,000 - $175,000 USD
Benefits
- Competitive equity grants
- Discretionary bonus or a variable compensation plan
- Flexible Time Off (FTO)
- 14 weeks of Paid Parental Leave (PPL) for non-birthing, adoptive, and foster parents
- Up to 26 weeks of Paid Parental Leave (PPL) for birthing parents
- Medical, vision, and dental benefits with generous employer contributions
- High deductible health plan is 100% employer paid for employees
- Employer contribution to Health Savings Account (HSA)
- Flexible Spending Account (FSA) option
- Life, short- and long-term disability, and AD&D insurance coverage at no cost
- Fidelity 401(k) retirement savings program
- Commuter Benefits
- Free premium subscription to Calm
- Pet Insurance (Wishbone insurance and/or Total Pet vet service and telehealth discount plan)
- Employee Assistance Program
- Dependent Care FSA
About the Company
- Altana is the network for trusted trade.
- Our AI-powered product network empowers governments and businesses to build a more resilient and secure global economy while keeping trade flowing.
- Our values are the core beliefs that shape who we are, what we stand for, and how we behave.They form the foundation of Altana’s culture and integrity and guide how we hire, design, build, and connect with each other and our customers.
- Trust: Our customers and partners entrust us with missions of the highest importance. We honor that by keeping our word, meeting commitments, and ensuring every action we take reinforces confidence in us. We rely on each other to deliver, to speak openly, and to hold ourselves accountable.
- Resilience: In a world of uncertainty and complexity, our work must withstand challenges, evolve with conditions, and ensure reliability over time. Resilience is both how we operate and what we deliver. It’s how we respond when things don’t go to plan –– we adapt, we support each other, and we keep moving forward.
- Stewardship: We are stewards of every mission we touch. Because our work impacts lives and futures, we hold ourselves accountable to delivering mission impact and never compromising. Our responsibility extends beyond individual projects to the broader system of global trade. We believe that stewardship starts from within so that we can bring focus, creativity, and excellence to our work. Each of us is personally responsible for fostering a workplace where people can thrive. And we are stewards of the greater good of the company. By holding ourselves and each other accountable, we build a culture of innovation and collective success that reflects the scale of our mission.
- Courage: Courage is what unlocks the seemingly impossible for our customers. It’s the core value that drives us make bold moves and take on big, complicated network problems—the ones others avoid. We know success isn't guaranteed, but we have the audacious vision to believe a solution is possible and to build it. Courage fuels our growth mindset. It means embracing challenges that make us stronger, and it’s demonstrated by how we approach hard conversations and complex projects.
Equal Opportunity
- At Altana, we believe that a diverse workforce enables greater creativity, performance, and adaptability. We’re proud to be an equal opportunity employer and welcome you to join us as you are.
- Our employment opportunities and decisions are based on business needs and individual qualifications, without regard to race, color, religious creed, national origin, ancestry, age, physical or mental disability, medical condition, marital status, sexual orientation, gender identity or expression, genetic information, family care or medical leave status, military or veteran status, or any other characteristic protected by the laws or regulations in the areas in which we operate.
- We prohibit discrimination and harassment of any type, in any situation.
- Offers related to employment at Altana will come from an Altana.ai email address.
- We will never ask for payment as part of the interview or onboarding process.