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About the Role
Rakuten Advertising provides advertising technology and consumer insights to the world’s leading brands and retailers. This role involves managing a full portfolio of affiliate financial clients, establishing and maintaining communication, onboarding new clients, ensuring profitable client management, growing revenue, retaining clients, and delivering client strategy.
Responsibilities
- Manage a full portfolio of affiliate financial clients.
- Establish and maintain regular communication with key client contacts.
- Ramp up new clients quickly and efficiently.
- Ensure clients are managed profitably by providing strategic advice.
- Grow revenue from existing client relationships.
- Retain existing clients and manage dispute resolution.
- Work with Manager/Senior Manager to manage overall client experience.
- Perform delivery of client strategy in regular Account Review presentations.
- Advise clients on how to use technology.
- Regularly review contracts to understand contracts and billing mechanisms.
- Troubleshoot client technical issues and file support tickets.
- Maintain documentation of client performance and activities.
- Collaborate with publisher services to identify partnership opportunities.
- Work closely with Analytics’ team to interpret data and build strategies.
- Develop, maintain, and extend internal and external relationships.
Requirements
- 2+ years of digital marketing experience including client service (agency, client or consulting).
- Experience in financial affiliate marketing highly preferred.
- Competent in Microsoft Office programmes - particularly Excel (intermediate) and PowerPoint.
- Experience in strong client relationships, reinforced by building trust, advising and upselling.
- Good project management skills.
- Web literate (tracking analytics and methods).
- Highly organised, self-motivated, good time-management, able to prioritise.
- Creative thinking, problem-solving approach, and professional judgment.
- Proactive approach to continuous learning.
- Ability to work well under pressure and to tight deadlines.
- Inquisitive approach to continuously learning on the job.
- Strong customer services skills: Negotiation, diplomacy, able to translate client requirements.
- Excellent written and verbal communication.
- Confident interpersonal skills.
- Detail-oriented.
- Demonstrate success in measuring results and setting, meeting, and exceeding aggressive quantitative goals.
- Proof of ability to set and surpass KPI targets.
- Reliable and able to work independently on targets.
- A team player able to integrate and work closely with a team.
- Strong understanding of digital marketing concepts / solutions, particularly Affiliate Marketing.
Skills
- Digital marketing
- Client service
- Financial affiliate marketing
- Microsoft Office (Excel, PowerPoint)
- Client relationship management
- Project management
- Web literacy
- Customer service
- Negotiation
- Diplomacy
- Communication (written and verbal)
- Interpersonal skills
- Analytical skills
- Strategic marketing
- Affiliate Marketing
Location
- San Mateo, California
Work Type
- Full-time
Experience Level
- 2+ years
Education Level
- BA degree in a Marketing field preferred
About the Company
- Rakuten International is a division of Rakuten Group, Inc., a Japanese global technology leader in services that empower individuals, communities, businesses and society.
- Headquartered in San Mateo, California with more than 4,000 employees worldwide, the Rakuten International business portfolio includes market leaders in e-commerce, digital marketing, advertising, communications and entertainment.
- We create products and services that provide exceptional value by aligning members and the businesses that want to engage them in a shared community.
Equal Opportunity
- Always improve, Always Advance - Only be satisfied with complete success - Kaizen
- Passionately Professional - Take an uncompromising approach to your work and be determined to be the best
- Hypothesize - Practice - Validate – Shikumika - Use the Rakuten Cycle to succeed in unknown territory
- Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile
- Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team