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About the Role
You'll own a book of agencies and enterprise accounts from onboarding through renewal and expansion. This role requires you to help customers turn AI Search data into decisions and build the playbooks, reporting, and operating rhythms the team runs on as the company scales. Ownership, judgment, and the ability to build are key attributes we are looking for.
Responsibilities
- Own a book of agencies and enterprise accounts end to end: onboarding, adoption, renewal and expansion.
- Get new customers to a first meaningful result fast, with prompt sets, competitor tracking and a clear visibility baseline in place.
- Lead business reviews that connect AI Search visibility, sentiment and AI referral traffic to customer goals.
- Identify risks early and present customers with a proactive plan.
- Drive expansion by increasing prompt volume and capacity, adding brands, markets, teams, and agency clients.
- Build relationships beyond a single champion, up to VP and CMO level, across enterprise buying groups and agency client teams.
- Develop playbooks, templates, and reporting for team-wide use.
- Provide customer feedback to Product, Engineering, and Marketing teams.
- Maintain current account records for seamless team transitions.
Requirements
- 3-4 years in Customer Success, account management, or client services at a B2B SaaS company or agency.
- Proven track record of owning renewals and driving expansion against a number, including enterprise accounts.
- Clear, concise writing skills for various communication needs.
- Comfort with data analysis and ability to explain insights simply.
- Early-stage startup experience where you build processes from scratch.
Skills
- Ownership mindset
- Self-directed builder
- Executive presence
- Growth-driven
- Customer focus
- Platform fluency
- Data interpretation
- Agency experience (SEO, content, performance marketing)
- SEO or AI Search familiarity
- Google Analytics familiarity
- Google Search Console familiarity
Location
- Near London Bridge
Work Type
- Office-based
- Startup culture
Experience Level
- 3-4 years
Salary/Compensations
- Competitive (DOE)
Benefits
- Meaningful early-stage equity pre Series A
- 25 days' holiday plus bank holidays
- Enhanced salary sacrifice pension
- Workplace nursery scheme
- Monthly fitness and wellbeing reimbursement
- Flexibility in hours
About the Company
- Searchable is an agentic marketing platform for the age of AI search.
- Helps companies grow organic presence across SEO, AEO, and GEO through an AI agent platform.
- Achieved $5M ARR in 10 months.
- Backed by top angels and VCs.
- Building a team to define the AI search category.