Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Customer Success Manager - Mid Market role.
Rezi rewrites your resume against Searchable's job description. Free.
Tailor your resume to this Customer Success Manager - Mid Market role.
Rezi rewrites your resume against Searchable's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Customer Success Manager - Mid Market posting at Searchable — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Customer Success Manager - Mid Market posting at Searchable — free, in seconds.
About the Role
You will own a book of mid-market brands and agencies from onboarding through renewal and expansion. This role requires managing a larger book with faster cycles, helping customers turn AI Search data into decisions quickly, and building scalable playbooks, reporting, and programs to support team growth.
Responsibilities
- Own a book of mid-market brands and agencies end to end: onboarding, adoption, renewal and expansion.
- Get new customers to a first meaningful result fast, with prompt sets, competitor tracking and a clear visibility baseline in place within their first weeks.
- Run focused, efficient business reviews that connect AI Search visibility, sentiment and AI referral traffic to the customer’s goals, scaled to the size and potential of each account.
- Prioritise your book using usage and health data, spot risk early and act on it before it shows up at renewal.
- Own a high volume of renewals and drive expansion: more prompt volume and capacity, brands, markets and agency clients.
- Build relationships beyond a single champion, up to Director and Head of Marketing level, often in lean teams where one person wears many hats.
- Design and run one-to-many motions, such as onboarding webinars, templated reviews, office hours and automated check-ins, so every customer gets value, not just the largest.
- Turn one-off fixes into playbooks, templates and reporting the whole team uses.
- Bring the voice of the customer to Product, Engineering and Marketing with specific, evidence-backed feedback, including patterns you see across many accounts.
- Keep account records current enough that another CSM could step in and know what to do.
Requirements
- 3-4 years in Customer Success, account management or client services at a B2B SaaS company or agency.
- Experience managing a large book of SMB or mid-market accounts, with a track record of owning renewals and driving expansion against a number.
- Clear, concise writing, from a two-line recap to a scalable email sequence or account plan.
- Comfort with data: you can pull the story out of a dashboard, explain it simply and use it to prioritise your time.
- Agency experience, especially in SEO, content or performance marketing.
- Hands-on familiarity with SEO or AI Search, Google Analytics or Google Search Console.
- Experience building scaled or digital-touch CS programs (webinars, in-app guidance, automated lifecycle emails).
- Early-stage startup experience where you build processes from scratch.
Skills
- Ownership mindset
- Judgment
- Ability to build
- Ruthless prioritisation
- Self-directed
- Commercial sharpness
- Customer focus
- Quality orientation
- Platform fluency
- Data analysis
- Communication
- SEO
- AI Search
- Google Analytics
- Google Search Console
Location
- Near London Bridge
Work Type
- Office-based
- Startup culture
Experience Level
- 3-4 years
Salary/Compensations
- Competitive (DOE)
Benefits
- Meaningful early-stage equity pre Series A
- 25 days' holiday plus bank holidays
- Enhanced salary sacrifice pension
- Workplace nursery scheme
- Monthly fitness and wellbeing reimbursement
- Flexibility in hours – around life and family commitments
About the Company
- Searchable is an agentic marketing platform built for the age of AI search.
- Brands now need to measure and optimise their visibility across all of the major AI search engines.
- We help companies grow their organic presence across SEO, AEO, and GEO through a fully agentic platform that identifies opportunities, recommends actions, and automates improvements with Searchable’s AI agent.
- We’re at $5M ARR in just 10 months, backed by top angels and VCs, and building the team that will define the category.
- If you thrive in a startup culture where people put in hours because they love solving hard problems and taking radical ownership, you'll fit right in.