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About the Role
The Membership Services Agent (MSA) is the first point of contact for the May Center, responsible for creating a positive first impression and providing exceptional customer service to members, prospects, and guests. This role involves greeting individuals, managing check-in procedures, and processing transactions efficiently.
Responsibilities
- Act as the first point of contact for the May Center, welcoming visitors.
- Respond to telephone and email inquiries in a helpful and professional manner.
- Ensure appropriate actions are taken and information is shared with stakeholders promptly.
- Complete all member check-in procedures accurately.
- Process memberships, guest passes, and payments for personalized services.
- Sell Pro Shop items.
- Process membership-related forms.
- Perform other related duties as assigned or requested.
Requirements
- High School graduate or equivalent preferred.
- Previous experience working within a fitness center, spa, hotel, or hospital administration in a customer-facing role is preferred.
- Strong verbal communication skills.
- Proven attention to detail.
- Friendly, engaging, and professional persona.
- Proven track record in providing high levels of customer service in a fast-paced, multi-tasking environment.
- Cash handling experience.
- Proficient with Microsoft Office Suite (Outlook, Word, Excel).
- Experience and comfort with operating multi-line phone systems.
Skills
- Customer Service
- Communication
- Attention to Detail
- Cash Handling
- Microsoft Office Suite
- Multi-line Phone Systems
Location
- Onsite
Work Type
- Part-time
- Per Diem
Experience Level
- Entry Level
Education Level
- High School Diploma or Equivalent
Salary/Compensations
- $17.00/hour
About the Company
- The May Center for Health, Fitness & Sport.