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About the Role

We are seeking a Senior Business Analyst / Procurement Writer to support procurement and digital service initiatives through the development of high-quality procurement documentation and user-focused content. This role requires a strong background in public sector procurement, business analysis, content development, and stakeholder collaboration.

Responsibilities

Create, review, and continuously enhance procurement documentation and RFB packages.
Develop content for public-facing digital services, websites, and applications.
Incorporate stakeholder and project team feedback into procurement documents in a timely manner.
Follow established procurement processes while leveraging industry best practices, tools, and methodologies.
Provide frameworks, methodologies, models, and tools to support procurement initiatives.
Deliver knowledge transfer, coaching, facilitation, and advisory services.
Prepare supporting documentation and briefing materials.
Ensure procurement documents are structured to achieve desired business outcomes.
Facilitate development of scope statements, business objectives, and business requirements.
Provide advice regarding procurement opportunities, scope definition, timelines, objectives, and business requirements.
Ensure procurement activities align with fairness, transparency, and openness principles.
Provide recommendations that support vendor participation and engagement.
Clearly define procurement scopes, requirements, and deliverables within procurement documentation.
Identify risks, issues, and mitigation strategies throughout procurement processes.
Facilitate review and approval sessions for procurement documents.
Provide procurement lifecycle guidance, best practices, and knowledge transfer.
Support evaluation processes by identifying risks and recommending mitigation strategies.
Participate in meetings with senior leadership and project stakeholders.
Analyze market conditions, procurement trends, vendor capabilities, and service delivery models.
Develop procurement approach options and associated implications.
Identify critical success factors that contribute to procurement success.
Support consensus-building workshops and evaluation activities.
Assist with contract award activities and agreement preparation.
Provide guidance related to Statements of Work (SOW).
Support onboarding activities for successful vendors when required.
Research, plan, write, design, evaluate, and maintain user-centered digital content.
Apply inclusive writing principles, accessibility standards, and plain-language content practices.
Analyze user feedback, research findings, and service analytics to support continuous improvement.

Requirements

Experience with content strategy, procurement documentation, and user-centered design.
Experience communicating complex information clearly and concisely.
Knowledge of digital service delivery standards, policies, and legislation.
Familiarity with SEO, information architecture, journey mapping, user stories, personas, content auditing, user research, content testing, wireframing, and prototyping.
Knowledge of accessibility standards including AODA and WCAG 2.0 AA.
Experience managing multiple projects simultaneously with strong attention to detail.
Strong relationship management and collaboration skills.
Experience working within multidisciplinary and agile delivery teams.
Experience using collaboration and design tools such as Miro, Figma, Jamboard, Mural, or similar platforms.
Experience leveraging analytics, feedback, and research findings to improve services.
Ability to simplify complex technical, legal, and business information into clear language.
Strong persuasive writing skills for executive summaries, procurement documents, and business communications.
Ability to ensure technical accuracy in procurement documentation.
Excellent editing and proofreading skills with exceptional attention to detail.
Strong understanding of public-sector procurement processes.
Knowledge of procurement documentation development and tendering methodologies.
Understanding of contract terms, conditions, and legal requirements.
Ability to manage multiple deadlines and deliverables simultaneously.
Strong information-gathering and documentation skills.
Ability to collect input from SMEs and multiple stakeholders.
Proven ability to maintain timelines and meet commitments.
Strong collaboration and teamwork skills.
Effective stakeholder management capabilities.
Ability to communicate updates and recommendations to executive audiences.

Skills

Business Analysis
Procurement Documentation
Content Development
Stakeholder Collaboration
Public Sector Procurement
User-Centered Design
Content Strategy
SEO
Information Architecture
Journey Mapping
User Stories
Personas
Content Auditing
User Research
Content Testing
Wireframing
Prototyping
AODA
WCAG 2.0 AA
Miro
Figma
Jamboard
Mural
Agile Delivery
Persuasive Writing
Editing
Proofreading
Tendering Methodologies
Contract Management
Project Management
Information Gathering
Stakeholder Management

Location

Toronto, ON

Work Type

Onsite

Experience Level

Senior

About the Company

Symbiotic Digital provides the IT Experts you need that solve problems and get things done.
See what the top 2% in their field can do for you.
Symbiotic Digital is a division of Symbiotic Group Inc.
We serve customers in two ways, we provide: Digital Experts: IT Consulting expertise. Bright Minds That Produce Proven Results, Recruitment: Find The Right People You Need
Serving IT & Business leaders, Symbiotic Digital provides a business system that enable us to provide the Expert Technical staff needed to solve challenging business and IT problems.
IT leaders in the most reputable organizations in Canada have relied on Symbiotic Digital to help them staff difficult assignments with proven Experts uniquely evaluated by our proven QMS- Quality Management System Staff Development Model.
We are a 100% Indigenous owned company.
Learn more online at https://www.symbioticgroup.com/home-sd/