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About the Role

VGW is seeking a VP of Player Engagement to lead CRM & Live Operations, driving sustainable growth by owning the player lifecycle strategy and optimizing monetization while ensuring responsible gaming.

Responsibilities

Develop and execute an integrated monetization and retention strategy across the entire player lifecycle.
Provide enterprise leadership to unite CRM and Live Operations into a single, synchronized player engagement engine.
Leverage data science, advanced analytics, and player insights to optimize monetization levers, live events, and channel performance.
Partner closely with Brand GMs, Product Managers, and FP&A to translate business objectives into scalable player lifecycle strategies.
Lead, mentor, and resource the global team while ensuring all revenue strategies adhere strictly to compliance, risk mandates, and responsible play expectations.

Requirements

Bachelor’s Degree in Business Administration, Marketing, Design or equivalent field.
10-15 years of experience in Marketing, Business Development or Account Management leadership.
Enterprise-level strategic thinking with the ability to execute vision into measurable outcomes.
Proven commercial acumen, with deep understanding of customer lifetime value, retention, and monetization levers.
Deep expertise in end-to-end customer lifecycle management, including onboarding, engagement, retention, reactivation, and loyalty.
Advanced understanding of personalization, segmentation, and engagement frameworks at scale.
Strong leadership skills with the proven ability to manage and direct large teams.
Clear understanding of customer needs and concerns.

Location

Remote

Work Type

Remote
Full-time

Experience Level

10-15 years

Education Level

Bachelor's Degree

Benefits

Flexibility
Opportunities for learning and career advancement
Competitive compensation
Perks and benefits

About the Company

VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play online social games.
Our high-quality, acclaimed brands include Chumba Casino, Global Poker, LuckyLand Slots, which are enjoyed by millions of players in North America.
Our games are based on a freemium model, meaning they are available to play at no cost, but include optional in-game purchases to enhance gameplay.
We also offer sweepstakes promotions where players can collect free entries for the chance to win real-world prizes.
At VGW, one of our core values is “our players come first”. This means always striving to deliver a safe, responsible and positive player experience.
We’re a diverse and inclusive group of individuals, each playing a vital role in our success.
Our core values are clear and strong; we win together, do what’s right, put our players first and are powered by passion.
We believe in our people and are committed to creating an environment where everyone feels welcome, inspired, and supported.
We recognise that life is more than just work - that’s why we’re all about flexibility so you can strike a healthy balance between your personal life and career.
We’re also here to champion your growth in your current role and future aspirations, providing opportunities for learning and career advancement.
And to top it off, we back this all up with competitive compensation, perks and benefits.
It’s our combined skills, ideas and visions that drive us forward.
Join us on this exciting journey, and together, we’ll achieve remarkable things.
If you want to join a team that does things differently, apply today - we look forward to seeing what you can bring to our team.
Find out more at www.vgw.co