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About the Role
As the Kitchen Manager, you play a critical role in leading the "four wall operation" by championing exceptional guest experiences, driving production plans with high operational execution, and cultivating a positive workplace culture. You are a hands-on individual who leads by example, excels at coaching people, and can critically think and problem-solve operational challenges while achieving success through your team.
Responsibilities
- Lead each day with a customer-first mentality, inspiring the team to find creative ways to say “yes” to guests and deliver great service.
- Maintain a strong kitchen presence throughout the day to introduce the kitchen to guests, ensure efficiency and productivity, and apply guest feedback with empathy and professionalism.
- Ensure the team maintains a fun, welcoming, and positive atmosphere that keeps guests returning by engaging with guests in our open-kitchen environment.
- Participate in recruitment, hiring, onboarding, and on-going training and development for regular talent benchmarking to ensure the store is optimally staffed with highly performing individuals.
- Build a transparent, collaborative, and motivating work environment.
- Address behavioral and performance issues promptly and respectfully through active coaching and partnered corrective action as needed.
- Provide ongoing training, intentional career growth pathing, and constructive feedback to direct reports.
- Work with your Regional/District Manager, General Manager, and Retail Kitchen Operations to deliver on assigned goals.
- Work through the front and back-of-house teams to consistently deliver an exceptional guest experience, rooted in operational excellence to exceed sales and profitability goals.
- Oversee daily opening and closing procedures, ensuring strict compliance with brand standards, product quality, inventory management, and standard operating procedures.
- Participate in forecasting, ordering, and production planning along with labor optimization through schedules.
- Understand P&L statements to drive profitability without compromising on quality or service.
- Enforce rigorous food safety, sanitation, and physical security measures, ensuring the kitchen and sales areas pass all audits.
- Anticipate bottlenecks during rush periods and make quick, calculated adjustments to staffing positions or workflows.
- Welcome change and adapt smoothly to new corporate initiatives, product rollouts, or unexpected mechanical/facilities challenges; and can independently solve problems.
- Serve as the problem solver for interpersonal team conflicts or intricate customer complaints, resolving issues with an open mind and structured judgment in partnership with the General Manager.
Requirements
- Minimum of 2–3 years of leadership experience in a high-volume quick-service or fast-casual restaurant, or food production environment.
- ServSafe National Food Manager’s Card Required.
- Ability to stand, squat, and walk for extended periods.
- Ability to work in a fast-paced environment with highly repetitive work.
- Ability to lift up to 50 lbs.
- Ability to work alone at times.
- Flexible schedule, including the ability to work mornings, evenings, weekends, and holidays.
Skills
- Excellent verbal and written communication skills
- Strong emotional intelligence
- Sense of team dynamics
- Comfortable with technology
- Hungry and Humble: a self-motivated professional who takes immediate initiative, actions feedback, possesses a servant’s heart, and continuously looks for operational improvements.
Location
- New York, NY (Upper East Side Kitchen)
Work Type
- Full-time
Experience Level
- 2-3 years of progressive leadership experience
About the Company
- JustFoodForDogs, the #1 vet recommended fresh food for dogs, is dedicated to helping pets live longer, healthier lives through real, whole-food nutrition.
- Founded in 2010, JustFoodForDogs revolutionized the fresh whole food movement for dogs when it opened the first open-to-the-public kitchen cooking food for dogs.
- All of our recipes are formulated by veterinarians and made with 100% human-grade ingredients.
- Today, consumers can find JustFoodForDogs at JustFoodForDogs retail locations, their favorite retailers and on-line at JustFoodForDogs.com.
- The company’s offerings include daily meals, shelf-stable products, supplements, and treats.
- To learn more about JustFoodForDogs, visit JustFoodForDogs.com
Equal Opportunity
- JUSTFOODFORDOGS is an Equal Opportunity Employer.
- JUSTFOODFORDOGS does not discriminate due to race, color, creed, religion, sex, sexual orientation, gender and/or gender identity or expression, marital or parental status, national origin, ethnicity, citizenship status, veteran or military status, age, disability, unemployment status or any other legally protected basis, and to the extent permitted by law.