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About the Role
Enable's intelligent platform is built for the speed of today's market, eliminating disconnects between pricing strategy and rebate execution. We help companies to increase profitability and simplify the complex with accurate, AI-powered insights, real-time performance monitoring, agreement optimization, and simplified rebate management. After securing $291M in Series A-D funding and acquiring Flintfox in 2025, Enable is positioned for continued, significant growth. Since the launch of our flagship product in 2016, we have been rapidly scaling our client base, product offerings, and built a team of top-tier professionals committed to reshaping the industry.
Responsibilities
- Meets or exceeds customer expectations by implementing products that address the client’s business requirements within the ‘Scope of Work’ (SOW) agreed by Enable and the customer.
- Drive implementation milestones by planning and executing tasks, being accountable for successful project completion.
- Efficiently manage customer escalations, following company policies and procedures.
- Able to effectively troubleshoot technical implementation issues interacting with Enable support teams to manage product issues where necessary.
- Actively serves as member of the Enable project team contributing product and solution expertise to deliver customer value
- Contributes to building the knowledge base within Enable technical practices and communities including lessons learned, best practices, tools, methods and learning events.
- Serve as a coach to associate level consultants who are actively engaged as part of the project team on assigned client engagements.
- Adheres to all company policies, including but not limited to time and expenses, code of conduct, ethics, security and any required training available.
- Identifies customer training gaps and opportunities for Enable product or service expansion and enhancement.
- Lead productive customer meetings and workshops, resolving complex support tasks, and triaging incoming customer requests independently.
Requirements
- Demonstrates ability to implement Enable software technology within customer environments at a complex level for the individual products of chosen domain expertise.
- Proven and advanced level comprehension of product capabilities and how solution design can be integrated into the customer environment.
- Possess advanced technology troubleshooting skills for products of chosen expertise and basic technology troubleshooting capabilities.
- Consistently achieves role KPI’s balancing billable time with self-development plans to ensure skills are constantly updated and in demand.
- Demonstrated project management competence.
- Ability to effectively time manage and multi-task (e.g. handle multiple tasks at once).
- Skillful in building relationships with customers and identifying expansion opportunities.
- Continually strives to build advanced skills, performing with a proactive attitude to identify other areas to support across the team
- Fulfils ethics, security and compliance training and test requirements to always protect Enable’s interests and assets.
- Experience handling large data sets and extracting relevant insights.
Skills
- Customer Success
- Enterprise software
- Oracle
- SAP
- SQL
- Project management
- Time management
- Multi-tasking
- Relationship building
- Proactive attitude
- Ethics
- Security
- Compliance
- Handling large data sets
- Extracting insights
- English language written and verbally fluency
- Other languages
Location
- Remote
Work Type
- Full-time
- Hybrid
Experience Level
- 2+ years experience working in customer facing role in Customer Success or an enterprise software organization
Education Level
- Related Product and Industry Certifications as required
- Annually maintained all granted internal and external technical and professional certifications to latest level as appropriate.
Salary/Compensations
- Starting pay is determined by factors like location, skills, experience, market conditions, and internal parity.
Benefits
- Paid Time Off
- Wellness Benefit
- Comprehensive Insurance
- Retirement Plan
- Lucrative Bonus Plan
- Equity Program
- Training
- Pets
About the Company
- Enable’s intelligent platform is built for the speed of today’s market, eliminating disconnects between pricing strategy and rebate execution.
- We help companies to increase profitability and simplify the complex with accurate, AI-powered insights, real-time performance monitoring, agreement optimization, and simplified rebate management.
- After securing $291M in Series A-D funding and acquiring Flintfox in 2025, Enable is positioned for continued, significant growth.
- Since the launch of our flagship product in 2016, we have been rapidly scaling our client base, product offerings, and built a team of top-tier professionals committed to reshaping the industry.
Equal Opportunity
- According to LinkedIn's Gender Insights Report, women apply for 20% fewer jobs than men, despite similar job search behaviors. At Enable, we’re committed to closing this gap by encouraging women and underrepresented groups to apply, even if they don’t meet all qualifications.
- Enable is an equal opportunity employer, fostering an inclusive, accessible workplace that values diversity.
- We provide fair, discrimination-free employment, ensuring a harassment-free environment with equitable treatment.
- We welcome applications from all backgrounds.
- If you need reasonable adjustments during recruitment or in the role, please let us know.