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About the Role
As the first point of contact for clients, visitors, team members, and partners, this role ensures interactions within the Toronto office are welcoming, engaging, and reflective of Northleaf's brand, culture, and values, delivering an exceptional client and employee experience through professional, high-touch service and support.
Responsibilities
- Provide reception coverage Monday through Friday from 8:30 a.m. to 5:00 p.m.
- Welcome clients, visitors, and guests, delivering a professional, engaging, and high-touch experience that reflects Northleaf's brand, culture, and values
- Coordinate on-site client and internal meetings, including visitor registration, security passcards, room readiness, catering arrangements, and other logistics to ensure a seamless client experience
- Partner with the Executive Assistants, Facilities Coordinator and Premises Manager to ensure the office is prepared for client meetings, events, and day-to-day operations
- Handle incoming telephone calls and direct inquiries appropriately
- Administer employee access credentials, including passcards, virtual cards, and related intranet updates
- Act as the on-site point person for catering services and oversee the employee snack and beverage program
- Support employee experience initiatives, including team lunches, workplace activities, and support for social committee events
- Maintain meeting rooms, reception areas, the café, servery, reception coffee station, and other common spaces, ensuring they remain organized, professional, and client-ready
- Ensure meeting rooms are reset and prepared between meetings
- Manage incoming and outgoing mail, courier services, and package deliveries
- Coordinating with IT when support needed for audio-visual and video conferencing issues
- Monitor office facilities and report maintenance issues, repairs, and service requirements to the Premises Manager
- Assist with the inventory management and replenishment of office supplies, kitchen amenities, printing areas, and reception resources
- Back up coverage of Facilities Coordinator role, assisting with opening and closing of the office and stocking supplies
- Maintain a regular on-site presence Monday through Friday and provide flexibility to support early morning or evening client meetings and events as required
Requirements
- Minimum of 3 to 5 years in a receptionist/administrative role
- Proficient with Microsoft Office Suite
Skills
- Exceptional customer service orientation with a commitment to delivering a best-in-class client and employee experience
- Strong communication and interpersonal skills, with the ability to build positive relationships and engage with team members across all levels of the organization
- Ability to maintain a high degree of professionalism, discretion, and confidentiality
- Strong attention to detail and ability to anticipate needs in a fast-paced environment
- Ability to work independently and in a team environment
- Self-starter, forward thinking and flexible in adjusting/adapting to changing work priorities
- Professional with an excellent work ethic and a positive get-it-done attitude
Location
- Toronto, Canada
Work Type
- On-site
- Hybrid
Experience Level
- 3-5 years
Education Level
- Post-secondary degree or diploma in an administrative related discipline is an asset
Salary/Compensations
- $55,000 - $70,000 per year
Benefits
- Employer-funded benefits plan
- Attractive retirement offering, which includes a group retirement plan and the ability to invest in Northleaf funds on a no fee/no carry basis
- Fitness and wellness reimbursement
- Charitable donation matching
- Tuition assistance
- Up to two remote days per week
- Option for fully remote for up to two weeks per year
About the Company
- Northleaf is a global private markets investment firm focused on mid-market companies and assets.
- With more than US$32 billion in capital commitments raised to date, Northleaf has an established, long-term track record as an investor in private equity, private credit and infrastructure globally.
- Northleaf's 300+ person team, located in Toronto, Chicago, London, Los Angeles, Melbourne, Menlo Park, Montreal, New York, Seoul and Tokyo, is focused exclusively on sourcing, evaluating and managing private markets investments.
- Northleaf manages closed and open-end funds across a range of global private markets strategies and a series of separately managed accounts with customized investment strategies tailored to meet the specific needs of leading institutional investors and family offices.
- As part of its ambitious growth strategy, Northleaf is also developing specific private markets products and investment solutions for insurance and wealth management clients.
- At Northleaf Capital Partners, you’ll be joining a leading global private markets investment firm with a differentiated platform across mid-market private equity, private credit, and infrastructure.
- Our integrated approach and long-term perspective have made us a partner of choice to a global base of institutional investors – and that begins with our exceptional team of professionals.
- At our core, our culture is built on the foundation of trust, openness, respect, integrity, and professionalism.
- These values guide every interaction with our investors, our partners, and one another.
- We are focused on building long-term relationships and creating a collaborative, professional environment where everyone feels supported and valued.
- We foster a collegial and non-hierarchical workplace where ideas are valued, decision-making is grounded in data, and individuals are empowered to contribute meaningfully.
- Our success depends on an engaged and inclusive workforce, and we invest in fostering that culture.
- We celebrate the diverse backgrounds, perspectives, and experiences of our team members and are committed to ensuring a workplace built on inclusion and shared success.
- We celebrate achievements, encourage teamwork, and work hard to cultivate a sense of community to achieve strong results.
Equal Opportunity
- Northleaf Capital Partners is committed to providing an inclusive and accessible candidate experience. Should you require accommodations during the selection process, please do not hesitate to let us know and suitable arrangements will be made.